HIppa Complaint Answering

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Top 5 Text Messaging Tips for Better Patient Communication

notifyMD

Communicating important information to patients is a vital part of great medical care. Calling multiple patients on the phone takes time, ties up office staff, and can be inconvenient for patients. In some instances, communicating...

Young nurse answering phone call while working on desktop PC at reception desk in hospital.

Featured Articles

What is Experience Management?

notifyMD

Experience management means monitoring, analyzing and improving patient interactions within a practice. This typically includes patients, staff, leadership and other stakeholders. Monitoring patients' views of a healthcare provider and the emotions they may have during...

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notifyMD Achieves SOC 2® Type 2 Certification for Data Security Excellence

Jodi Miller

notifyMD® is proud to announce that we have officially earned the SOC 2® Type 2 certification, a ...

Receptionist calling patients from notifyMD®'s secure business number

Mastering Patient Communication: A Complete Guide for Providers

Jodi Miller

Over the past two decades, our understanding of the correlation between positive patient outcomes and effective patient-doctor ...

HIPAA Hot Zone: Why Your Medical Reception Desk is a Prime Target for Violations

Jodi Miller

Consider the numerous activities and transactions that occur at your medical reception desk. From scheduling appointments to ...

notifyMD® Now Offers 24/7 Live Answering Support for Centers for Advanced Orthopaedics Providers and Locations

Jodi Miller

notifyMD®, the first HITRUST-certified medical answering service, is proud to now support The Centers for Advanced Orthopaedics ...

Doctor answering phone call in medical office.

Communication in Nursing Practice: How Virtual Triage Nurses Build Trust Over the Phone

Jodi Miller

"Patients don't care how much you know until they know how much you care." This quote, attributed ...

Female doctor consults patient via call

Answering Service vs. Call Center: What’s Best for Your Healthcare Practice?

Jodi Miller

As healthcare practices feel the strain of increasing workforce expenses, ongoing inflation, and slower reimbursements, many are ...

Busy Healthcare Professional Engaging in Communication with Patient

Healthcare Outsourcing: Top Benefits for Providers

Jodi Miller

Outsourcing healthcare services is on the rise. The Mayo Clinic Proceedings reports that in 2017 alone, the ...

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