notifyMD®’s HIPAA-compliant Answering Services expand practice availability to accommodate night, weekend, or holiday coverage without the need for additional staff or resources. We provide medical answering services during the day to help cover busy times and staff breaks or whenever you want additional administrative support.
Patients and staff can have peace of mind that phones are being answered by HIPAA-compliant virtual receptionists who are versed in medical terminology and have experience serving thousands of practices and patients today for answering service needs. Care Coordinators receive incoming calls, take messages, contact the on-call provider, and answer patient questions just like you would!
When hospitals merge and health systems expand, multiple disparate processes are thrown together at once. Streamlining patient engagement and communication efforts across multiple locations can be overwhelming.
Our healthcare virtual receptionists improve operational efficiencies, streamline billing, reduce costs, save staff time, consolidate data capture and reporting, and offer consistent experiences for patients and physicians.
Do you know the types and volume of calls you receive when your office is closed?
Do you need backup phone support when your office holds a staff meeting or is forced to close due to inclement weather?
Do you want to turn after-hours calls into revenue drivers?
By providing 100 percent HIPAA-compliant virtual receptionists, notifyMD® offers the perfect solution for your patients, staff, and providers.
Increased call volume doesn’t always equate to additional staff or resources to address patients’ inbound calling needs. Increased patient hold times, repeat calls, busy signals, and full voicemail boxes can correlate to frustrated patients and staff and lower patient satisfaction scores. notifyMD® can be your strategic resource in facilitating inbound patient communications, ensuring a live healthcare virtual receptionist 100% of the time without adding staff, telephone lines, or extending office hours.
Benefits of notifyMD® Daytime Call Management Solutions
Manage your high call volumes and give your patients a live voice 100% of the time while keeping costs low with notifyMD®’s daytime healthcare answering service.