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Streamline Hospice Communication with Our Trusted Answering Service

Hospice care plays a critical role in the human condition, helping patients and families make the most of their remaining time together. This end-of-life care can help relieve suffering and facilitate closures, improving patients’ quality of life and reducing caregivers’ emotional distress.

This final stage of life is, of course, not without its challenges. Because of this, hospice agencies receive a tremendous amount of calls with questions regarding managing symptoms, medical advice, and emotional support, many of which occur after hours. And that’s where notifyMD® comes in, providing compassionate hospice answering service support 24/7 for those who need it the most.

Urologist discussing patient's medical concerns

Many hospice agencies provide 24/7 call services to families and their loved ones to ensure effective care. While essential to patient care, these calls can become extensive.

A study published in the American Journal of Hospice and Palliative Care found that the number of after-hour calls to a single hospice agency averaged over 10 every night. Almost 40% of these calls were nonclinical, revolving around medication refills and supplies.

By turning to our trusted HIPAA-compliant hospice answering service, you know patients and families are in good hands. Custom implementation ensures a program best suited to your specific needs, including those of hospice workers and patients. These tailored solutions include protocols and responses that reflect your company’s policies and values.

We streamline hospice communications by acting as a central point of contact and answering calls promptly. While your staff focuses on caring for patients, we manage appointments, relay essential information, coordinate patient care, and share information about your services and end-of-life care options.

    A cardiologist is examining a patient in a hospital bed

    Prioritizing Your Patients with Compassionate Care

    While organization and good communication are essential skills for hospice answering service and hospice triage professionals to possess, without compassion and empathy, it’s nearly impossible to provide patient-centered care. How much they care is as important as how much they know.

    At notifyMD®, our professional virtual receptionists receive specialized training in the art of listening and providing support. While they know what constitutes an immediate call to a healthcare provider and what requires an appointment, the emotional components, like patience and understanding, genuinely set our staff apart.

    Call Handling During Business Hours

    Hospice answering services are also available during business hours, supporting your staff and ensuring phone calls don’t take them away from their other essential duties. Patients will not find themselves on long hold lines or having to leave messages on voicemail. Your staff can attend to their core responsibilities and the things that matter most without interruption.

    Explore the Benefits of Our Hospice Answering Services

    As a professional hospice answering service provider with decades of experience, our dedicated team at notifyMD® benefits your business, patients, and providers in several ways.

    • Improving Patient Care: Hospice patients and their families may require care or support anytime, day or night. When receiving a call, our hospice answering services can determine the correct course of action, from contacting a healthcare provider to setting up an appointment.
    • Reduced Operational Costs: Working with a hospice triage or answering service can reduce staffing costs. As you know, these costs add up quickly, with industry recruitment and retention costs considered significant. The staff required for around-the-clock phone coverage can markedly impact budgets and is significantly more than our pricing plans.
    • Staff Retention: A high percentage of hospice care workers experience burnout due to the emotionally demanding nature of the work and environment. Taking some of the pressure off by providing support through hospice answering services can result in greater retention and job satisfaction.
    • Handling Emergencies: In case of an emergency, our professional on-call agents are trained in escalation protocols, giving them the tools to transfer calls to the right personnel quickly.
    • Privacy and Security: As a HITRUST-Certified answering service, notifyMD® guarantees strict compliance with HIPAA regulations. You can be confident that our trained staff will handle every call with the utmost confidentiality.

    Orthopedic surgeon discussing an X-ray report in detail with a patient.
    Physicians reviewing the patient's medical reports.

    Our Other Specialties

    At notifyMD®, our additional specialties include:

    Frequently Asked Questions

    • Provides 24/7 support, ensuring your patients have the answers they need during this challenging time.
    • Urgent calls are immediately transferred to the on-call provider, giving your patients and their families the assurance of professional support when required.

    • Reduces staff burnout by providing them with essential support.
    • Lets them focus on patient care instead of the often overwhelming number of phone calls.

    • Improves their quality of life by receiving only urgent messages after hours.
    • Daily reporting and an online portal ensure they gain access to all necessary updates.

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