A doctor talking on the phone while sitting at a desk.

Patient Care Communication Services

When your medical practice faces an overflow of calls, trust notifyMD®‘s healthcare call center to provide reliable outsourcing solutions. With more than 30 years of experience in the healthcare industry, we excel at navigating unique challenges, including managing incoming call overflows, prioritizing urgent concerns, and delivering top-quality patient communication. Our HIPAA-compliant services ensure a cohesive and practical schedule for healthcare providers, allowing them to focus on patients and utilize our healthcare patient portal to streamline communication. Count on us to provide specialty-specific assistance, effectively managing your workday.

A receptionist managing appointment scheduling at a patient access center.

Available 24 hours a day and on weekends and holidays, our medical call center services are designed to reduce the stress and workload of your call management needs. Regardless of the healthcare professional, our virtual assistants for patient access services receive incoming calls, schedule appointments, contact on-call providers, and transform the patient experience. Whether it’s an overflow of calls during peak business hours or emergency calls over the weekend, we represent your values and provide patient care with the same level of dedication as you do.

What We Offer

A man managing appointment scheduling in a Patient Access Center.

Feel the Benefits of Better Healthcare Communication

Optimize notifyMD® services with live voice patient access center support, alleviating the burden on your team of hiring access professionals. Let notifyMD® assist with scheduling, prescription refills, lab and test result inquiries, and other pertinent tasks. Accessible anytime, anywhere, you can track activity in real-time via our client portal. Experience all of this and more as you regularly monitor your call volume with easy access to call activity and reporting.

  • Efficient call handling ensures that patient calls are promptly answered and handled professionally, reducing wait times and improving the patient experience.
  • With round-the-clock availability, notifyMD® ensures that patients can reach your health system anytime, enhancing convenience and access for patients.
  • notifyMD®’s team of trained professionals provides personalized attention to each patient call, addressing their concerns and ensuring they feel valued and cared for.
  • Delivers exceptional experiences for patients and physicians.

Daytime Call Management

Increased call volume doesn’t always equate to additional staff or resources to address patients’ inbound calling needs. Increased patient hold times, repeat calls, busy signals, and full voicemail boxes can correlate to frustrated patients and staff and lower patient satisfaction scores. notifyMD® can be your strategic resource in facilitating inbound patient communications, ensuring a live virtual assistant for patient access centers 100% of the time without adding staff, telephone lines, or extending office hours. Improve patient access and the patient experience with notifyMD® as your outsource partner.

Benefits of notifyMD® Daytime Call Management Solutions

  • Receptionists experienced in healthcare patient communications and terminology compassionately answer each patient call as a seamless extension of the access center.
  • Call scripts that match each unique care setting and specialty protocols mean consistency in service levels through every patient encounter.
  • Eliminating the need for voicemail and patient callbacks can streamline your office’s administrative and patient care coordination duties.
  • Manage your high call volumes during office hours and give your patients a live voice 100% of the time—not sent to voicemail. With notifyMD®, you can give your patients a positive experience with your health system each and every time.

A doctor attending to a patient, while a young man waits in the waiting room.
Physician consulting with patient.

Our Other Specialties

With a profession as physically and mentally taxing as yours, we ensure you maintain a healthy balance between your personal and professional life. Spare your physicians and patients from interruptions of responding to phone calls while patients are checking in and asking care-related questions. Most importantly, you can relax knowing your patient engagement and communication efforts are taken care of by notifyMD®. These are some of the healthcare specialties we service:

  • Cardiology
  • Ophthalmology
  • Dermatology
  • Urology
  • Gastroenterology
  • Orthopedic Surgeons
  • Ambulatory Surgery Centers
  • Behavioral Health
  • Dental
  • And many more

Frequently Asked Questions

  • Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
  • Ensures every urgent patient matter is addressed timely and with the utmost care.
  • Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.

  • Provides relief to your staff so they can focus on patient care and practice at the top of their license.
  • Offers full transparency of all patient communication with our team in one client-facing portal.
  • Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.

  • Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
  • Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
  • Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.