When your medical practice faces an overflow of calls, trust notifyMD®‘s healthcare call center to provide reliable outsourcing solutions. With more than 30 years of experience in the healthcare industry, we excel at navigating unique challenges, including managing incoming call overflows, prioritizing urgent concerns, and delivering top-quality patient communication. Our HIPAA-compliant services ensure a cohesive and practical schedule for healthcare providers, allowing them to focus on patients and utilize our healthcare patient portal to streamline communication. Count on us to provide specialty-specific assistance, effectively managing your workday.
Available 24 hours a day and on weekends and holidays, our medical call center services are designed to reduce the stress and workload of your call management needs. Regardless of the healthcare professional, our virtual assistants for patient access services receive incoming calls, schedule appointments, contact on-call providers, and transform the patient experience. Whether it’s an overflow of calls during peak business hours or emergency calls over the weekend, we represent your values and provide patient care with the same level of dedication as you do.
Optimize notifyMD® services with live voice patient access center support, alleviating the burden on your team of hiring access professionals. Let notifyMD® assist with scheduling, prescription refills, lab and test result inquiries, and other pertinent tasks. Accessible anytime, anywhere, you can track activity in real-time via our client portal. Experience all of this and more as you regularly monitor your call volume with easy access to call activity and reporting.
Increased call volume doesn’t always equate to additional staff or resources to address patients’ inbound calling needs. Increased patient hold times, repeat calls, busy signals, and full voicemail boxes can correlate to frustrated patients and staff and lower patient satisfaction scores. notifyMD® can be your strategic resource in facilitating inbound patient communications, ensuring a live virtual assistant for patient access centers 100% of the time without adding staff, telephone lines, or extending office hours. Improve patient access and the patient experience with notifyMD® as your outsource partner.
With a profession as physically and mentally taxing as yours, we ensure you maintain a healthy balance between your personal and professional life. Spare your physicians and patients from interruptions of responding to phone calls while patients are checking in and asking care-related questions. Most importantly, you can relax knowing your patient engagement and communication efforts are taken care of by notifyMD®. These are some of the healthcare specialties we service: