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Communication Solutions for Clinics & Ancillary Providers

When your staff needs expert support to represent your practice at its best, notifyMD® is your best call.

notifyMD®’s 30+ years of dedicated experience shows that we understand the unique challenges of the healthcare industry. With premier medical answering service, we help you handle a heavy volume of incoming calls, prioritize urgent concerns, and provide quality patient care quickly and efficiently. Let us represent your practice with professionalism and proficiency.

Physicians reviewing the patient's medical reports.

Our HIPAA-compliant answering service is accessible through nights, weekends, and holidays to relieve your workload—so you can return to providing expert patient care. Matching your practice’s expectations, our outsourced medical answering service supports your patients’ needs with the correct terminology. We receive incoming calls, contact on-call providers, and answer patient questions tailored to your preferred style.

What We Offer

Communication Solutions: Receptionists managing calls for clinics & providers.

notifyMD®: Your Expert Virtual Receptionists

When you get expert support at your fingertips, the possibilities are limitless. Our medical answering service not only offers phone coverage but also works to improve your practice as a whole.

  • Efficient call handling ensures that patient calls are promptly answered and handled professionally, reducing wait times and improving overall patient satisfaction. 
  • With round-the-clock availability, notifyMD® ensures that patients can reach your on-call staff anytime, enhancing convenience and accessibility for patients.
  • notifyMD®‘s team of trained professionals provides personalized attention to each patient call, addressing their concerns and ensuring they feel valued and cared for.
  • Delivers exceptional experiences for patients and physicians.

Daytime Call Management

Increased call volume doesn’t always equate to additional staff or resources to address patients’ inbound calls. Increased patient hold times, repeat calls, busy signals, and full voicemail boxes can correlate to frustrated patients and staff and lower patient satisfaction scores. notifyMD® can be your strategic resource in facilitating inbound patient communications, ensuring a live healthcare virtual receptionist 100% of the time without adding staff, telephone lines, or extending office hours.

Benefits of notifyMD® Daytime Call Management Solutions

  • Receptionists experienced in healthcare patient communications and terminology compassionately answer each patient call as a seamless extension of the practice.
  • Call scripts that match your unique practice and specialty protocols mean consistency in service levels through every patient interaction.
  • Eliminating the need for voicemail and patient callbacks can streamline your office’s administrative and patient care coordination duties.
  • Manage your high call volumes during office hours and give your patients a live voice 100% of the time—not sent to a voicemail. With notifyMD®, you can give your patients a positive experience with your office each and every time.

Communication Solutions: Receptionists managing calls for clinics & providers.
Medical telephone answering service | Professional helpline communication

Our Specialties

In the healthcare field, maintaining a healthy work-life balance is essential. That’s why our medical telephone answering service focuses on helping you easily manage your workload. Your patient engagement and communication efforts are always our top priority. Below are some of the additional healthcre specialties we serve.

  • Cardiology
  • Ophthalmology
  • Dermatology
  • Gastroenterology
  • Orthopedic Surgeons
  • Behavioral Health
  • Ambulatory Surgery Centers
  • Dental
  • Urology
  • And many more

Frequently Asked Questions

  • Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
  • Ensures every urgent patient matter is addressed timely and with the utmost care.
  • Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.

  • Provides relief to your staff so they can focus on patient care and practice at top of license.
  • Offers full transparency of all patient communication with our team in one client-facing portal.
  • Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.

  • Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
  • Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
  • Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.

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