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Orthopedic surgeon examining a patient's X-ray.

Patient Communication Solutions

Orthopedic practices can present complex challenges. From addressing unique patient needs to managing on-call rotations for your physician group, Orthopedics stands out for its demanding rigor. notifyMD® is an industry leader with exemplary expertise in identifying and addressing these problems. Our HIPAA-compliant, HITRUST-certified answering service provides  30+ years of experience handling a high volume of incoming calls, prioritizing urgent calls, and ensuring top-quality patient care.

Orthopedic surgeon discussing an X-ray report in detail with a patient.

Managing a complex on-call schedule takes knowledge, professionalism, and attention to detail. Whether it’s appointment scheduling, prescription requests, follow-up calls, or emergency call handling, our capable virtual assistants ensure smooth management tailored to your orthopedic practice and practitioners’ unique needs. Regardless of the size, our outsourced physician answering service works closely with large specialty groups, hospitals, and small clinics on weekdays, weekends, and holidays.

What We Offer

A woman with crutches having a conversation with her doctor.

Transforming Orthopedic Patient Care

Our medical telephone answering service works daily to embody professionalism, commitment, and compassion. Our orthopedic virtual receptionists give physicians peace of mind that even when their office doors are closed, they are always available when their patients need critical support. With our help, your patients will connect with a live receptionist from the first phone call.

  • Efficient call handling ensures that patient calls are promptly answered and handled professionally, reducing wait times and improving overall patient satisfaction. 
  • With round-the-clock availability, notifyMD® ensures that patients can reach your on-call staff anytime, enhancing convenience and access for patients.
  • notifyMD®’s team of trained professionals provides personalized attention to each patient call, addressing their concerns and ensuring they feel valued and cared for.
  • notifyMD® delivers exceptional experiences for patients and providers.

Daytime Call Management

Increased call volume doesn’t always equate to additional staff or resources to address patients’ inbound calling needs. Increased patient hold times, repeat calls, busy signals, and full voicemail boxes can result in frustrated patients and staff and lower patient satisfaction scores. notifyMD® can be your strategic resource in facilitating inbound patient communications, ensuring live voice medical answering service 100% of the time without adding staff, telephone lines, or extending office hours.

Benefits of notifyMD® Daytime Orthopedic Answering Service

  • Receptionists experienced in healthcare patient communications and terminology compassionately answer each patient call as a seamless extension of the practice.
  • Call scripts that match your unique practice and specialty protocols mean consistency in service levels through every patient engagement.
  • Eliminating the need for voicemail and patient callbacks can streamline your office’s administrative and patient care coordination duties.
  • Manage your high call volumes during office hours and give your patients a live voice 100% of the time—not sent to voicemail. With notifyMD®, you can give your patients a positive experience with your office each and every time.

Orthopedic Answering Service | Receptionists managing calls and information
Orthopedic surgeons analyze the spine structure for medical diagnosis

Our Other Specialties

Our orthopedic answering service are just one of the concentrated practices we cover. Because we know that when you’re a member of the healthcare community, work-life balance is difficult to find. Spare your physicians and patients the distraction of taking phone calls during valuable work time. Most importantly, you can relax knowing your patient engagement and communication efforts are always valued in these medical areas:

  • Behavioral Health
  • Ophthalmology
  • Dermatology
  • Urology
  • Gastroenterology
  • Cardiology
  • Ambulatory Surgery Centers
  • Dental
  • And many more

Frequently Asked Questions

  • Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
  • Ensures every urgent patient matter is addressed timely and with the utmost care.
  • Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.

  • Provides relief to your staff so they can focus on patient care and practice at the top of their license.
  • Offers full transparency of all patient communication with our team in one client-facing portal.
  • Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.

  • Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
  • Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
  • Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.

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