The First HITRUST Certified Answering Service
844-8-NOTIFY
Nurse Triage Services
At notifyMD we recognize that every healthcare provider has distinct needs when it comes to nurse triage services. Since our inception, we have built strong partnerships with pediatricians, hospitals, community clinics, health plans, and businesses globally, ensuring our triage services are tailored to meet those needs effectively.
Our team of dedicated registered nurses utilizes proven protocols, including the Barton Schmitt guidelines, to deliver compassionate, personalized phone assessments. We expertly guide your patients to the most appropriate level of care—be it at home, a referral to the emergency room, or scheduling an appointment—ensuring they receive timely support.
With our nurse triage services, you can expect fewer after-hours disruptions, allowing you to focus on providing exceptional patient care while enjoying peace of mind. Experience the difference with notifyMD—where patient care meets seamless communication
notifyMD® Compassionate Triage Care
In addition we streamline communication between patients and healthcare providers, offering expert advice that enhances patient outcomes and reduces after-hours interruptions.- Our skilled nurses provide immediate medical advice, ensuring your patients receive the guidance they need while allowing you to enjoy uninterrupted time away from the practice.
- We provide specialized triage services for infants, children, and adolescents. Our pediatric-focused nurses manage after-hours calls effectively, delivering critical assessments and evidence-based advice. This includes guidance on vaccinations and routine health checks, ensuring pediatricians can address urgent health concerns while promoting preventive care.
- Utilizing proven protocols, our triage services help navigate patient needs effectively, ensuring quick access to the right level of care when it’s needed most.
- Our dedicated team delivers compassionate support, guiding patients through healthcare processes to ensure they receive the assistance they require promptly.
- Our nurses deliver educational resources on nutrition, development milestones, and preventive care, promoting overall well-being.
- We also offer and Innovative approach – Remote Patient Monitoring (RPM) – We collect and analyze patient data outside traditional medical settings. This proactive approach allows for real-time health tracking, enabling timely interventions and personalized care.
- Live voice answers by medical virtual receptionists who are versed in medical terminology and basic protocols.
- Urgent messages delivered in real-time to the correct provider-on-call via any device.
- Non-urgent messages carefully screened to cut down on unnecessary pages and expenses and delivered the next business day.
- Seamless patient experiences that lead to increased patient satisfaction.
- Customized protocols, greetings, message templates, and on-call information, including temporary on-call and reach instructions.
- Maintenance of weekly and monthly on-call schedules.
- Quality assurance program that continuously monitors program performance.
- System and network redundancy and backup technologies to ensure continuous operation.
- Improved quality of life as non-urgent messages are sent to your online portal for review at your convenience.
- Daily reporting of messages for follow-up and accountability.
- Flexibility in accommodating reach instructions by hour or day, or in any other time frame.
Daytime Call Management
Increased call volume doesn’t always equate to additional staff or resources to address patients’ inbound calling needs. Increased patient hold times, repeat calls, busy signals, and full voicemail boxes can correlate to frustrated patients and staff and lower patient satisfaction scores. notifyMD® can be your strategic resource in facilitating inbound patient communications, ensuring a live healthcare virtual receptionist 100% of the time without adding staff, telephone lines, or extending office hours.
Benefits of notifyMD® Daytime Call Management Solutions
- Care Coordinators, experienced in healthcare patient communications and terminology, compassionately answer each patient call as a seamless extension of the practice.
- Call scripts that match your unique practice and specialty protocols mean consistency in service levels through every patient interaction.
- Eliminating the need for voicemail and patient callbacks can streamline your office’s administrative and patient care coordination duties.
Manage your high call volumes and give your patients a live voice 100% of the time while keeping costs low with notifyMD®’s daytime healthcare answering service.