Medical receptionist wearing headset

HIPAA-Compliant Nurse Triage

Nurse triage services are a proactive first line of defense that plays a critical role in healthcare. This service optimizes patient outcomes while providing peace of mind to practitioners.

At notifyMD®, we stand behind our decades of experience working with physicians, hospitals, community clinics, health plans, and patient access centers. We ensure patients receive the support and guidance they need when they need it.

Our dedicated team of registered nurses evaluates each situation using the Schmitt-Thompson protocols and is trained in physician specialties, such as pediatrics, cardiology, gastroenterology, dental, and many more.

Their knowledge and experience ensure patients receive the highest quality evaluations and medical advice and are guided to the appropriate level of care. Our nurse triage answering service provides patients with 24/7 access to professional advice, whether referring them to an emergency room, transferring them to the doctor on call, scheduling an appointment, or providing suggestions for at-home care.

Female Doctor wearing headset

Streamline Patient Care with 24/7 Nurse Triage Services

Hospitals and private medical practices use our nurse triage services to give patients access to registered nurses 24/7. This service streamlines patient care, addressing health concerns as they arise.

Instead of leaving a message or heading to the emergency room, patients receive medical advice, directing them to the appropriate action and treatment of choice, whether urgent care, home care, a follow-up doctor’s visit, or a call to 911.

Your staff is unburdened with morning callbacks, and you can rest assured knowing your patients are receiving the guidance they need. Patients feel a sense of relief, getting immediate advice instead of waiting until regular office hours. You and your staff have detailed notes on nurses’ recommendations.

When patients experience physical symptoms on the weekends or at night, their first choice is often the emergency department. However, many of these visits are non-urgent, placing a burden on emergency staff, increasing wait times, and competing with cases requiring immediate intervention.

A phone triage nurse identifies when patients require emergency intervention and when they would be better served with a scheduled healthcare appointment. They offer concerned patients a calming, compassionate presence, answering questions and setting their minds at ease.

  • Live voice answers by medical virtual receptionists who are versed in medical terminology and basic protocols.
  • Urgent messages delivered in real-time to the correct provider-on-call via any device.
  • Non-urgent messages carefully screened to cut down on unnecessary pages and expenses and delivered the next business day.
  • Seamless patient experiences that lead to increased patient satisfaction.

  • Customized protocols, greetings, message templates, and on-call information, including temporary on-call and reach instructions.
  • Maintenance of weekly and monthly on-call schedules.
  • Quality assurance program that continuously monitors program performance.
  • System and network redundancy and backup technologies to ensure continuous operation.

  • Improved quality of life as non-urgent messages are sent to your online portal for review at your convenience.
  • Daily reporting of messages for follow-up and accountability.
  • Flexibility in accommodating reach instructions by hour or day, or in any other time frame.

Give your patients and providers peace of mind by trusting notifyMD® to be your Medical Answering Services partner. It’s a choice you’ll be glad you made.

The Benefits of Nurse Triage Services for Healthcare Providers

Nurse triage services offer numerous benefits for healthcare providers.

  • Increases Patient Satisfaction: Knowing they have access to a registered nurse 24/7 offers immense relief for patients experiencing challenging physical conditions. Those helped by your after-hours care team quickly share their experience with friends and family.
  • Outsourcing Removes the Burden: According to the Bureau of Health Workforce, there is a projected shortage of over 78,600 full-time RNs in the U.S. in 2025. Partnering with services like notifyMD® relieves the burden of hiring, training, scheduling, evaluating, and ensuring the highest quality care.
  • Reduces Costs: Outsourcing patient calls reduces costs associated with hiring and training additional staff.
  • Enhances Work-Life Balance: By alleviating the demands associated with patient calls and after-hours concerns, you experience less stress and an improved work-life balance.
  • Avoids Unnecessary Emergency Visits: Unnecessary emergency visits often result in overburdened staff and financial stress for patients.
  • Provides an Extension of Your Team: Our registered nurses adhere to office-specific protocols, ensuring patients feel they’ve reached one of your staff members and not a third-party answering service. This level of care improves the patient experience and your practice’s reputation.
  • Increases Revenue: When medically appropriate, triage nurses schedule appointments and, if warranted, next-day follow-up visits.
  • Reduces Staff Burnout: Healthcare workers experience high stress levels due to the emotional situations they encounter and constant administrative demands. Using a medical answering service can help prevent burnout and reduce their workload.

How Nurse Triage Services Improve Patient Outcomes

Incorporating 24/7 after-hours nurse triage services ensures patients get to the right level of treatment when needed. With registered nurses trained in the latest protocols, patients receive accurate assessments that can improve patient outcomes while enhancing your practice’s reputation.

Following your office and Schmitt-Thompson’s protocols offers the highest-quality healthcare advice, care, and clinical efficiency. These protocols provide guidelines for almost all symptoms, establishing a line of questions to determine the severity of the illness and the best patient experience and outcome.

HIPAA-Compliant Nurse Triage Services for Reliable Care

Offering HIPAA-complaint nurse triage services lets your patients know you value their privacy and adhere to regulations protecting their sensitive health information. At notifyMD®, our rigorous training in HIPAA policies and procedures ensures our call services provide your patients with the highest security level.

With our decades of experience, you can be confident in our nurse triage services, providing your patients with skilled, effective support that lets you enjoy restorative, uninterrupted time away. Utilizing the notifyMD® app lets you decide when our team steps in with the tap of an icon, providing flexibility, convenience, and security.