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notifyMD® Virtual Receptionist App

Explore the notifyMD® Virtual Receptionist App

notifyMD® App

Contacts:

Create Contacts for other healthcare providers or patients with details such as their name, phone number, and, email that are sent directly to you from our receptionist.

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Messages:

Use this feature to view and respond privately to any other phone number on your account.

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Filter Messages:

Apply filters to show only the messages you want to see. Filter by unread, Escalations, Follow-up, Archived, or Time Frame.

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Message Details:

Click on any message to see what information and details were gathered during the call, delivery details about the message, send to a colleague, chat with another account member, or even reply to us to let us know you got the message.

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Reminder/Edit Reminder:

Make customized reminders to make your busy day go a little smoother. Here you can create reminders about a patient you need to call back or even an important meeting.

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On Calls:

Here you can view the on-call schedule. This shows the time frame for each on-call shift, the person assigned, and the contact number or email.

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On Call Details:

Change the on-call time and use the drop-down to change who is on call based on the individuals in your directory.

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Account Time Usage:

View the number of minutes used on your account by the day.

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Chat

Create private chats so that you and your staff are always within an arm's reach. You can send standard text or pictures within the chat platform.

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Account Call Usage:

See the number of calls your pracitice received on any given day.

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Subject Message count

You can see an overview of how many messages you have under a particular subject like, how many escalations are pending or how many messages require a follow-up.

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notifyMD<sup>®</sup>

Contacts:

Create Contacts for other healthcare providers or patients with details such as their name, phone number, and, email that are sent directly to you from our receptionist.

✕

Messages:

Use this feature to view and respond privately to any other phone number on your account.

✕

Filter Messages:

Apply filters to show only the messages you want to see. Filter by unread, Escalations, Follow-up, Archived, or Time Frame.

✕

Message Details:

Click on any message to see what information and details were gathered during the call, delivery details about the message, send to a colleague, chat with another account member, or even reply to us to let us know you got the message.

✕

Reminder/Edit Reminder:

Make customized reminders to make your busy day go a little smoother. Here you can create reminders about a patient you need to call back or even an important meeting.

✕

On Calls:

Here you can view the on-call schedule. This shows the time frame for each on-call shift, the person assigned, and the contact number or email.

✕

On Call Details:

Change the on-call time and use the drop-down to change who is on call based on the individuals in your directory.

✕

Account Time Usage:

View the number of minutes used on your account by the day.

✕

Chat

Create private chats so that you and your staff are always within an arm's reach. You can send standard text or pictures within the chat platform.

✕

Account Call Usage:

See the number of calls your pracitice received on any given day.

✕

Subject Message count

You can see an overview of how many messages you have under a particular subject like, how many escalations are pending or how many messages require a follow-up.

✕
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Intuitive and Efficient User Interface

Designed for physicians on the go, our healthcare answering service app gives you direct access to your practice.

  • Critical Message Management: Access urgent messages in real time, ensuring you receive essential information in a timely, secure fashion
  • Real-Time Patient Updates: Stay in the loop wherever you are in the world
  • Secure Chat with Colleagues and Staff: Know your communications are secure and compliant
  • Call Patients From Your Business Line: Improve the patient experience by strengthening communications while keeping your cell phone number private
  • On-Demand Staffing Solutions: Direct calls to our HITRUST-certified remote receptionists in an instant
Communication Solutions: Receptionists managing calls for clinics & providers.

HIPAA-Compliant & Secure Communication

Traditional SMS text messaging and voicemail are not inherently secure. Our best-in-class secure messaging platform is designed specifically for the healthcare industry and conforms to HIPAA regulations.

Security features include:

    • Encryption: End-to-end encryption prevents unauthorized access.
    • Access Control: Role-based permissions strictly limit who receives and sends patient information.
    • Patient’s Consent: Patients must consent to communications via text.

At notifyMD®, HIPAA-compliant, HITRUST-certified communications ensure the highest level of security. As the first answering service to be HITRUST Certified, we blend a comprehensive framework of healthcare-specific security, privacy, and regulatory requirements, using the highest standards to protect sensitive healthcare information.

Maintain confidential communications and know that your security is our top priority.

The Advantages of Our Healthcare Answering Solution

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Productivity

The ability to communicate internally and externally with staff and patients ensures everyone is on the same page and always up to date.

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Flexibility

Did a staff member unexpectedly call in sick? Our virtual receptionists are an extension of your team and are available 24/7. You can send an immediate request with one tap on your healthcare answering service app.

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Convenience

Your virtual receptionist goes where you go and is always on call. If you need extra support, you can schedule our medical answering service through your virtual receptionist app and activate it immediately.

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Growth

Missed calls mean missed opportunities. Ensure every call is answered by a caring professional who can schedule appointments and reminders around the clock.

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Security

A medical answering service app ensures that all outgoing calls come from your business line. Enhanced text messaging and voicemail provide the ultimate security and HIPAA compliance.

Two physicians sitting at a desk looking at a computer.

24/7 Availability Without Extra Staffing Costs

Our 24/7/365 virtual receptionist services ensure your patients always receive prompt attention, whether they call to set up an appointment or need medical advice. When necessary, calls are forwarded to the physician on call or our nurse triage services. Your patients feel cared for, knowing their calls are always answered by an empathetic assistant.

You’ll find that phone calls are handled professionally at a fraction of the cost of a full-time receptionist. Your onsite staff can take care of the many in-office tasks and be there for your patients instead of constantly addressing phone calls and appointment scheduling.

Enabling patients to quickly set up appointments and receive reminders without burdening your staff increases compliance. And, like most things in life, integrating the services into an app streamlines processes and accessibility.

With a virtual receptionist app that leverages internal and guest-facing communication, your practice experiences reduced costs, increased productivity, and enhanced patient satisfaction.

Elderly Doctor Smiling with Young Colleague - Professional Interaction

Tailor Your Answering Service to Fit Your Needs

Your answering service should fit your medical practice, not the other way around. To that end, we train our virtual receptionists in your voice, protocols, and answers to commonly asked questions. We also integrate our services with your medical software to help your practice run smoothly.

Do you specialize in gastroenterology, hospice care, or cardiology? We do, too, with virtual assistants who understand the medical terms associated with each specialty. While we offer nurse triage services, patient outreach, and switchboard services, not every practice requires these. However, it’s nice to know that as your needs change and your practice grows, we have the bandwidth and capabilities to support you.

Our healthcare answering service app is customized according to your practice and how our virtual assistants can best serve your needs. Customized call scripts ensure you get the information you need to support your patients in the best way possible.

Are you ready to experience the freedom an on-call virtual assistant offers? The notifyMD® app offers effortless connectivity and unparalleled, secure communications.

Get the App Now!

Download the notifyMD® app from your app store and start a free trial of notifyMD® Virtual Receptionist services today!

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notifyMD® Virtual Receptionist App
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