Elderly Doctor Smiling with Young Colleague - Professional Interaction

Healthcare Communication Solutions for Physicians

For over 30 years, notifyMD®’s outsourced answering service for physicians has catered exclusively to the medical community. With rich experience handling a heavy volume of incoming calls, prioritizing urgent concerns, and maintaining schedules, quality patient care is our top priority. We understand the daily demand of the healthcare industry and put our HIPAA-compliant virtual assistants to action in connecting patients and physicians—one call at a time.

Two physicians sitting at a desk looking at a computer.

When you need backup, notifyMD® answers the call 24 hours a day, 365 days a year through nights, weekends, and holidays—so your team can focus on excellent patient care without the extra administrative support. Whether it’s an overflow of calls during peak business hours or emergency calls over the weekend, we represent your values and provide patient care with the same level of dedication as you do.

What We Offer

Scheduling Appointment with notifyMD’s Physician Call Service

Benefits of notifyMD®’s Physician Call Service

When you get expert support at your fingertips, the possibilities are limitless. Our medical answering service not only offers 24-hour phone coverage but also works to improve your practice as a whole.

  • Efficient call handling ensures that patient calls are promptly answered and handled professionally, reducing wait times and improving overall patient satisfaction. 
  • With round-the-clock availability, notifyMD® ensures that patients can reach your on-call staff anytime, enhancing convenience and access for patients.
  • notifyMD®‘s team of trained professionals provides personalized attention to each patient call, addressing their concerns and ensuring they feel valued and cared for.
  • Delivers exceptional experiences for patients and providers.

Daytime Call Management

Increased call volume doesn’t always equate to additional staff or resources to address patients’ inbound calling needs. Increased patient hold times, repeat calls, busy signals, and full voicemail boxes can equate to frustrated patients and staff and lower patient satisfaction scores. notifyMD® can be your strategic resource in facilitating inbound patient communications, ensuring a live voice answers every call 100% of the time without adding staff, telephone lines, or extending office hours. Improve your patients’ experience with notifyMD® as your call management partner.

Benefits of notifyMD® Daytime Call Management Solutions

  • Receptionists experienced in healthcare patient communications and terminology compassionately answer each patient call as a seamless extension of the practice.
  • Call scripts that match your unique practice and specialty protocols mean consistency in service levels through every patient engagement.
  • Eliminating the need for voicemail and patient callbacks can streamline your office’s administrative and patient care coordination duties.
  • Manage your high call volumes during office hours and give your patients a live voice 100% of the time—not sent to voicemail. With notifyMD®, you can give your patients a positive experience with your office each and every time.

A receptionist wearing a headset while scheduling an appointment at a physician's clinic.
A group of doctors talking to each other.

Our Specialties

With a profession as physically and mentally taxing as yours, we ensure you maintain a healthy balance between your personal and professional life. Spare your physicians and patients from interruptions of responding to phone calls while patients are checking in and asking care-related questions. Most importantly, you can relax knowing your patient engagement and communication efforts are taken care of by notifyMD®. These are some of the healthcare specialties we service:

  • Cardiology
  • Ophthalmology
  • Dermatology
  • Urology
  • Gastroenterology
  • Orthopedic Surgeons
  • Behavioral Health
  • Ambulatory Surgery Centers
  • Dental
  • And many more

Frequently Asked Questions

  • Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
  • Ensures every urgent patient matter is addressed timely and with the utmost care.
  • Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.

  • Provides relief to your staff so they can focus on patient care and practice at the top of their license.
  • Offers full transparency of all patient communication with our team in one client-facing portal.
  • Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.

  • Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
  • Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
  • Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.