Elderly Doctor Smiling with Young Colleague - Professional Interaction

Healthcare Communication Solutions for Physicians

While skilled communication is essential to any industry, it’s vital in healthcare. The HIPAA Journal reported on one study in which, out of 23,000 medical malpractice lawsuits, 7,000 were attributed to communication failures. When a physician fails to learn about a patient’s changing symptoms, whether due to verbal miscommunication or poor documentation, the results can be tragic. Miscommunication is also a key factor in low patient satisfaction scores.

At notifyMD®, we understand the essential nature of patient communication. That’s why our expertly trained physician answering service operators are there for you 24/7, scheduling appointments, documenting any reported changes in a patient’s condition, and prioritizing urgent calls. On weekends, holidays, evenings, and peak incoming call periods, you can count on our team to answer every call in a manner that exudes caring, compassion, and expertise.

Two physicians sitting at a desk looking at a computer.

Physicians count on us to answer calls after administrators have gone home and during busy periods. Our HIPAA-compliant virtual receptionists answer questions, take messages, schedule appointments, and contact the on-call provider.

In addition to these services, we also offer secure messaging. Today, secure communication platforms provide patients’ preferred means of receiving messages. From appointment reminders to preparation instructions for lab tests, this platform enables effortless sharing.

Our Patient Outreach service can survey patients on their experience or remind them it’s time for their annual checkup. Proactive in nature, it enhances engagement and builds a stronger connection.

Remote switchboard services improve call management and ensure they are routed to the appropriate personnel. Automated IVR solutions handle routine inquiries by providing pre-recorded voice prompts and menu options.

    Scheduling Appointment with notifyMD’s Physician Call Service

    Benefits of notifyMD®’s Physician Call Service

    When you realize the benefits providing 24-hour phone coverage brings to your practice, you’ll discover there’s much more to it than simply answering phone calls. Professionally handled calls ensure enhanced patient satisfaction.

    No longer experiencing long hold times, they feel valued. Knowing they can reach out 24/7 makes them feel safe. Providers and staff experience less stress and can devote their time to your practice and in-office patients.

    At notifyMD®, we combine all of today’s communication solutions in our answering service for physicians, enabling the ideal service based on time, need, purpose, and level of urgency.

    Why Choose Our Healthcare Communication Services?

    No two practitioners are the same, nor should their physician answering service be. At notifyMD®, our virtual receptionists aren’t just trained on medical terminology but on your protocols, procedure, and voice. The caller feels like they’ve reached your office, not a third-party answering service for physicians.

    Here’s one of the many reviews we receive illustrating our attention to detail and commitment to excellence:

    “Great service and team – notifyMD has always provided clean, timely communication on issues, follow-through and follow-up on resolutions, and really has been a great partner in that sense. The service itself I would recommend to any HCP that finds themselves being woken up in the middle of the night for things that should wait until normal business hours.”

    When someone calls your office, they’re greeted by a cheerful and professional operator. Why are we so confident in our staff’s abilities? We’ve had over 30 years to perfect our training, procedures, and solutions, providing the best medical answering service available.

    Efficient Call Management During Office Hours

    A physician answering service isn’t just for after-hours, weekends, and holidays. How often do patients or potential patients call only to be placed on hold? Not only does a physician call service support you when administrators are gone for the day, but it also supports you and your team during those busy periods when the phone won’t stop ringing.

    This level of support gives your staff a break from continually answering phones. It reduces administrative overload and associated stress, allowing them to focus on patient care.

    A receptionist wearing a headset while scheduling an appointment at a physician's clinic.
    A group of doctors talking to each other.

    After Hours Answering Service

    Unfortunately, humans don’t take a break from sickness or concern for loved ones. Weekends, holidays, and after-hours, the calls keep coming. Because of this and the heavy workload and high-stakes nature of the profession, being a physician is considered one of the most stressful positions with frequent high levels of burnout.

    Knowing notifyMD® has your back and is there for your patients makes it a little easier to take that deserved weekend off or attend the motivational seminar across the country. With a physician after-hours answering service, you know urgent matters are being directed to on-call providers for immediate attention.

    And as the first HITRUST Certified physician answering service, you can count on our ability to safeguard sensitive information, ensuring the highest security level.

    Explore More of What We Do

    To ensure your patients receive the vital information they need related to your field, our expert virtual operators focus on specific medical specialties. These include the following:

    • Ambulatory Surgery Centers
    • Behavioral Health
    • Cardiology
    • Dental
    • Dermatology
    • Gastroenterology
    • Ophthalmology
    • Orthopedic Surgeons
    • And More

    Frequently Asked Questions

    • Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
    • Ensures every urgent patient matter is addressed timely and with the utmost care.
    • Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.

    • Provides relief to your staff so they can focus on patient care and practice at the top of their license.
    • Offers full transparency of all patient communication with our team in one client-facing portal.
    • Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.

    • Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
    • Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
    • Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.