Extend your office hours to 24 hours a day, seven days a week, 365 days a year without adding staff! State-of-the-art technology combined with superior customer service allows notifyMD to deliver efficient healthcare answering services when your staff is unavailable to answer calls. And because our services are completely customizable to your organization, patients will be confident that they are talking directly to a member of your staff.
Incoming patient calls to a hospital switchboard can oftentimes be the first impression of the facility or personnel. Each patient interaction can shape the overall patient experience, starting with the first phone call. High call abandonment, patient complaints, and inconsistencies in hospital brand representation and protocols can prove detrimental to patient and family loyalty and satisfaction.
Switchboard services can connect hospitals to their affiliated physicians and can be leveraged on an overflow capacity as the first line of patient call intake or after-hours.