The First HITRUST Certified Answering Service
844-8-NOTIFY
Communication Solutions for Mental Health Care
We use therapists and behavioral health professionals now more than ever. That’s why notifyMD® has provided exceptional behavioral health answering service to the medical community for 30+ years. With rich experience handling a heavy volume of incoming calls, prioritizing urgent concerns, and maintaining schedules, quality client care is our main vocation. Our outsourced solutions are designed to reduce the stress and workload of managing inbound client calls, giving you the peace of mind to focus on delivering the best behaviorial health care possible. Be there for your clients when they need you the most; let notifyMD® answer the calls. When you need backup, notifyMD® is there 24 hours a day, 365 days a year, through nights, weekends, and holidays—so your team can focus on excellent client care without the extra administrative support. Whether it’s an overflow of calls during peak business hours or emergency calls over the weekend, we represent your values and provide patient care with the same level of dedication as you do.
Therapists, counselors, and behaviorial health professionals can be confident that every call will be handled with empathy and complete confidentiality. notifyMD®’s behavioral health answering service supports a wide range of providers across diverse settings, including private practices, hospitals, and medical centers. We understand the daily demand of the healthcare industry and put our HIPAA-compliant virtual assistants to action in connecting patients and physicians—one call at a time.
What We Offer
Experience the Benefits
Our mental health answering service works daily to embody professionalism, commitment, and compassion. We give behavioral health professionals the peace of mind knowing that even when their practice doors are closed, they are always available when their patients need support. With our help, your patients can connect with a behavioral professional from the first phone call; because mental health matters.
- Efficient call handling ensures that patient calls are promptly answered and handled professionally, reducing wait times and improving overall patient satisfaction.
- With round-the-clock availability, notifyMD® ensures that patients can reach your on-call staff anytime, enhancing convenience and accessibility for patients.
- notifyMD®‘s team of trained professionals provides personalized attention to each patient call, addressing their concerns and ensuring they feel valued and cared for.
- Delivers exceptional experiences for patients and physicians.
Daytime Call Management
Increased call volume doesn’t always equate to additional staff or resources to address patients’ inbound calling needs. Increased patient hold times, repeat calls, busy signals, and full voicemail boxes can correlate to frustrated patients and staff and lower patient satisfaction scores. notifyMD® can be your strategic resource in facilitating inbound patient communications, ensuring a live virtual assistant for mental health practices 100% of the time without adding staff, telephone lines, or extending office hours.
Benefits of notifyMD® Daytime Call Management Solutions
- Receptionists experienced in healthcare patient communications and terminology compassionately answer each patient call as a seamless extension of the practice.
- Call scripts that match your unique practice and specialty protocols mean consistency in service levels through every patient interaction.
- Eliminating the need for voicemail and patient callbacks can streamline your office’s administrative and patient care coordination duties.
- Manage your high call volumes during office hours and give your patients a live voice 100% of the time—not sent to a voicemail. With notifyMD®, you can give your patients a positive experience with your office each and every time.
Our Other Specialties
As members of the healthcare community, work-life balance is something you value. That’s why our behavioral health services are just one of the medical specialties we serve. Patient needs are our top priority: notifyMD® covers phone calls during busy business hours, ensuring your physicians and patients receive unparalleled support. Leave the stress behind knowing your patient engagement and communication efforts are always valued in these medical areas:
- Cardiology
- Ophthalmology
- Dermatology
- Urology
- Gastroenterology
- Orthopedic Surgeons
- Ambulatory Surgery Centers
- Dental
- And many more
Frequently Asked Questions
- Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
- Ensures every urgent patient matter is addressed timely and with the utmost care.
- Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.
- Provides relief to your staff so they can focus on patient care and practice at the top of their license.
- Offers full transparency of all patient communication with our team in one client-facing portal.
- Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.
- Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
- Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
- Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.