Your patients deserve attentive and expert care without interruptions. notifyMD®’s skilled HIPAA-compliant, HITRUST-certified answering service assists in delivering the highest level of patient care while relieving concerns surrounding missed calls. Because as a healthcare professional, you shouldn’t have to disrupt your ophthalmology appointments to handle routine calls.
Our optometry virtual receptionists leverage 30+ years of experience to answer calls regarding all eye problems. Now you don’t have to handle incoming calls, prioritize urgent matters, and ensure top-quality care alone with notifyMD® as your partner. We reduce your workload while maintaining your schedule so that you can focus on your practice. Our vision is to boost your practice so your patients can see the world brighter.
By outsourcing with our team of healthcare patient access receptionists, you can ensure that every call is greeted with empathy and professionalism. We are here to provide support regardless of the time of day—including evenings, weekends, and holidays. Most importantly, we are expertly trained in medical terminology to manage routine tasks like scheduling appointments, contacting on-call providers, and answering patient requests with confidentiality; we represent your practice and brand with every encounter.
When you get expert support at your fingertips, the possibilities are limitless. Our medical answering service not only offers 24-hour phone coverage but also works to improve your practice as a whole.
Increased call volume doesn’t always equate to additional staff or resources to address patients’ inbound calling needs. Increased patient hold times, repeat calls, busy signals, and full voicemail boxes can equate to frustrated patients and staff and lower patient satisfaction scores. notifyMD® can be your strategic resource in facilitating inbound patient communications, ensuring a live voice answers every call 100% of the time without adding staff, telephone lines, or extending office hours. Improve your patients’ experience with notifyMD® as your call management partner.
With a profession as physically and mentally taxing as yours, we ensure you maintain a healthy balance between your personal and professional life. Spare your physicians and patients from interruptions of responding to phone calls while patients are checking in and asking care-related questions. Most importantly, you can relax knowing your patient engagement and communication efforts are taken care of by notifyMD®. These are some of the healthcare specialties we service: