A young girl is undergoing an eye testing by an ophthalmologist.

Healthcare Communication Solutions for Optical Offices

Your patients deserve attentive and expert care without interruptions. notifyMD®’s skilled HIPAA-compliant, HITRUST-certified answering service assists in delivering the highest level of patient care while relieving concerns surrounding missed calls. Because as a healthcare professional, you shouldn’t have to disrupt your ophthalmology appointments to handle routine calls. 

Our optometry virtual receptionists leverage 30+ years of experience to answer calls regarding all eye problems. Now you don’t have to handle incoming calls, prioritize urgent matters, and ensure top-quality care alone with notifyMD® as your partner. We reduce your workload while maintaining your schedule so that you can focus on your practice. Our vision is to boost your practice so your patients can see the world brighter.

An optometry specialist examining a patient's eyes at clinic.

By outsourcing with our team of healthcare patient access receptionists, you can ensure that every call is greeted with empathy and professionalism. We are here to provide support regardless of the time of day—including evenings, weekends, and holidays. Most importantly, we are expertly trained in medical terminology to manage routine tasks like scheduling appointments, contacting on-call providers, and answering patient requests with confidentiality; we represent your practice and brand with every encounter.

What We Offer

An ophthalmologist showing an eye chart to an older man.

Enhance The Patient Experience

When you get expert support at your fingertips, the possibilities are limitless. Our medical answering service not only offers 24-hour phone coverage but also works to improve your practice as a whole.

  • Efficient call handling ensures that patient calls are promptly answered and handled professionally, reducing wait times and improving overall patient satisfaction. 
  • With round-the-clock availability, notifyMD® ensures that patients can reach your on-call staff anytime, enhancing convenience and access for patients.
  • notifyMD®‘s team of trained professionals provides personalized attention to each patient call, addressing their concerns and ensuring they feel valued and cared for.
  • Delivers exceptional experiences for patients and providers.

Daytime Call Management

Increased call volume doesn’t always equate to additional staff or resources to address patients’ inbound calling needs. Increased patient hold times, repeat calls, busy signals, and full voicemail boxes can equate to frustrated patients and staff and lower patient satisfaction scores. notifyMD® can be your strategic resource in facilitating inbound patient communications, ensuring a live voice answers every call 100% of the time without adding staff, telephone lines, or extending office hours. Improve your patients’ experience with notifyMD® as your call management partner.

Benefits of notifyMD® Daytime Call Management Solutions

  • Receptionists experienced in healthcare patient communications and terminology compassionately answer each patient call as a seamless extension of the practice.
  • Call scripts that match your unique practice and specialty protocols mean consistency in service levels through every patient engagement.
  • Eliminating the need for voicemail and patient callbacks can streamline your office’s administrative and patient care coordination duties.
  • Manage your high call volumes during office hours and give your patients a live voice 100% of the time—not sent to voicemail. With notifyMD®, you can give your patients a positive experience with your office each and every time.

Woman scheduling optometry appointment on phone."
Woman receiving eye consultation - eyes checkup

Our Other Specialties

With a profession as physically and mentally taxing as yours, we ensure you maintain a healthy balance between your personal and professional life. Spare your physicians and patients from interruptions of responding to phone calls while patients are checking in and asking care-related questions. Most importantly, you can relax knowing your patient engagement and communication efforts are taken care of by notifyMD®. These are some of the healthcare specialties we service:

  • Cardiology
  • Dermatology
  • Urology
  • Gastroenterology
  • Orthopedic Surgeons
  • Behavioral Health
  • Ambulatory Surgery Centers
  • Dental
  • And many more

Frequently Asked Questions

  • Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
  • Ensures every urgent patient matter is addressed timely and with the utmost care.
  • Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.

  • Provides relief to your staff so they can focus on patient care and practice at the top of their license.
  • Offers full transparency of all patient communication with our team in one client-facing portal.
  • Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.

  • Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
  • Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
  • Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.