The First HITRUST Certified Answering Service
844-8-NOTIFY
Dental Communication Solutions
Whether your dental patients require a simple cleaning or a surgical procedure, notifyMD®’s dental office answering service has over 30 years of expertise to assist your staff. We understand that each dental office functions within a unique environment; our solutions are specifically designed and personalized to meet the individual needs of your practice.
Scheduling a dentist appointment should be as easy as serving bright smiles. In today’s fast-paced and competitive environment, it is essential to prioritize availability to enhance the patient experience and effectively run your office. That’s why our outsourced, HIPAA-compliant medical answering service ensures your patients and staff stay relaxed as we answer calls 24/7/365. Whether it’s an overload of calls during peak business hours or time-sensitive emergency calls, we customize the script and flow to align perfectly with your requirements on nights, weekends, and holidays.
What We Offer
Excellent Patient Care Starts with notifyMD®
When you get expert support at your fingertips, the possibilities are limitless. Our medical answering service not only offers 24-hour phone coverage but also works to improve your dental practice as a whole.
- Efficient call handling ensures that patient calls are promptly answered and handled professionally, reducing wait times and improving overall patient satisfaction.
- With round-the-clock availability, notifyMD® ensures that patients can reach your on-call staff anytime, enhancing convenience and access for patients.
- notifyMD®’s team of trained professionals provides personalized attention to each patient call, addressing their concerns and ensuring they feel valued and cared for.
- Delivers exceptional experiences for patients and providers.
Daytime Call Management
Increased call volume doesn’t always equate to additional staff or resources to address patients’ inbound calling needs. Increased patient hold times, repeat calls, busy signals, and full voicemail boxes can equate to frustrated patients and staff and lower patient satisfaction scores. notifyMD® can be your strategic resource in facilitating inbound patient communications, ensuring a live voice answers every call 100% of the time without adding staff, telephone lines, or extending office hours. Improve your patients’ experience with notifyMD® as your call management partner.
Benefits of notifyMD® Daytime Call Management Solutions
- Receptionists experienced in healthcare patient communications and terminology compassionately answer each patient call as a seamless extension of the practice.
- Call scripts that match your unique practice and specialty protocols mean consistency in service levels through every patient engagement.
- Eliminating the need for voicemail and patient callbacks can streamline your office’s administrative and patient care coordination duties.
- Manage your high call volumes during office hours and give your patients a live voice 100% of the time—not sent to voicemail. With notifyMD®, you can give your patients a positive experience with your office each and every time.
Our Other Specialties
With a profession as physically and mentally taxing as yours, we ensure you maintain a healthy balance between your personal and professional life. Spare your dentists and patients from interruptions of responding to phone calls while patients are checking in and asking care-related questions. Most importantly, you can relax knowing your patient engagement and communication efforts are taken care of by notifyMD®. While there are numerous choices available, notifyMD® stands out as the top healthcare communications company for dentists in the following areas:
- Cardiology
- Ophthalmology
- Dermatology
- Urology
- Gastroenterology
- Orthopedic Surgeons
- Behavioral Health
- Ambulatory Services
- And many more
Frequently Asked Questions
- Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
- Ensures every urgent patient matter is addressed timely and with the utmost care.
- Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.
- Provides relief to your staff so they can focus on patient care and practice at the top of their license.
- Offers full transparency of all patient communication with our team in one client-facing portal.
- Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.
- Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
- Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
- Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.