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Urologist discussing patient's medical concerns

Healthcare Communication Solutions for Urologists

For over 30 years and counting, notifyMD®’s medical answering service has focused on the unique needs of healthcare providers and their patients. From handling a heavy volume of incoming calls, prioritizing urgent concerns, and performing quality patient care, we represent your practice brand with professionalism.

Urologist consulting patient in clinic

Because we understand the daily demand of healthcare providers, we are available 24 hours a day, 365 days a year, through nights, weekends, and holidays. With our outsourced assistance, your team can focus on excellent patient care without the extra administrative support. Whether it’s an overflow of calls during peak business hours or emergency calls over the weekend, our HIPAA-compliant virtual assistants provide patient care with the same level of dedication as you do.

What We Offer

Transforming Urology for the Better

notifyMD®: Transforming Urology for the Better

When you get expert support at your fingertips, the possibilities are limitless. Our medical telephone answering service not only offers dedicated phone coverage but also works to improve your practice as a whole.

  • Efficient call handling ensures that patient calls are promptly answered and handled professionally, reducing wait times and improving overall patient satisfaction. 
  • With round-the-clock availability, notifyMD® ensures that patients can reach your on-call staff anytime, enhancing convenience and access for patients.
  • notifyMD®‘s team of trained professionals provides personalized attention to each patient call, addressing their concerns and ensuring they feel valued and cared for.
  • Delivers exceptional experiences for patients and providers.

Daytime Call Management

Increased call volume doesn’t always equate to additional staff or resources to address patients’ inbound calling needs. Increased patient hold times, repeat calls, busy signals, and full voicemail boxes can correlate to frustrated patients and staff and lower patient satisfaction scores. notifyMD® can be your strategic resource in facilitating inbound patient communications, ensuring a live healthcare virtual receptionist 100% of the time without adding staff, telephone lines, or extending office hours.

Benefits of notifyMD® Daytime Call Management Solutions

  • Receptionists experienced in healthcare patient communications and terminology compassionately answer each patient call as a seamless extension of the practice.
  • Call scripts that match your unique practice and specialty protocols mean consistency in service levels through every patient interaction.
  • Eliminating the need for voicemail and patient callbacks can streamline your office’s administrative and patient care coordination duties.
  • Manage your high call volumes during office hours and give your patients a live voice 100% of the time—not sent to voicemail. With notifyMD®, you can give your patients a positive experience with your office each and every time.

Urology Medical Answering Service | Receptionists managing calls and information
Urine Analysis Test Strip

Our Specialties

Urology subspecialties require 100% of your effort and time. Our commitment lies in facilitating a healthy work-life balance, empowering you to give your best to your work with peace of mind.

Spare your physicians and patients from interruptions of responding to phone calls while patients are checking in and asking care-related questions. Most importantly, you can relax knowing your patient engagement and communication efforts are taken care of by notifyMD®. Your patient engagement and communication efforts are our top priority, always. These are some of the healthcare specialties we service:

  • Cardiology
  • Ophthalmology
  • Dermatology
  • Gastroenterology
  • Orthopedic Surgeons
  • Behavioral Health
  • Ambulatory Surgery Centers
  • Dental
  • And many more

Frequently Asked Questions

  • Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
  • Ensures every urgent patient matter is addressed timely and with the utmost care.
  • Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.

  • Provides relief to your staff so they can focus on patient care and practice at top of license.
  • Offers full transparency of all patient communication with our team in one client-facing portal.
  • Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.

  • Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
  • Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
  • Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.

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