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Healthcare Communication Solutions for Ambulatory Surgical Centers

When your patients need surgical, preventive, and diagnostic procedures without needing a hospital environment, notifyMD®’s 30+ years of healthcare expertise is here to support them. We understand that a stand-alone facility’s success relies on operational and financial efficiency; that means handling a heavy volume of incoming calls, prioritizing urgent concerns, and maintaining surgical schedules with ease. Let the notifyMD® HIPAA-compliant, HITRUST certified virtual receptionists cover inbound calls, so your team can focus on productivity.

A male doctor conversing with a female patient at a desk.

Your ambulatory surgery center, or ASC, may be less hectic than a traditional hospital, but that doesn’t mean it’s less stressful. Our 24-hour answering service for healthcare answers the call 24 hours a day, 365 days a year through nights, weekends, and holidays—so your team can focus on excellent patient care without the extra administrative support. With 70% of ASCs having 20 or fewer employees, we focus on helping your team take control of the workload. Whether it’s an overflow of calls during peak business hours or emergency calls over the weekend, our HIPAA-compliant, outsourced virtual receptionists diligently represent your surgical center and uphold your professional and compassionate reputation.

What We Offer

Virtual Receptionists for Ambulatory Surgical Centers

notifyMD®: The Future Of Patient Access

When you get expert support at your fingertips, the possibilities are limitless. Our team of virtual receptionists for ambulatory surgical centers not only offers 24-hour phone coverage but also works to improve your patient communication overall.

  • Efficient call handling ensures that patient calls are promptly answered and handled professionally, reducing wait times and improving the patient experience.
  • With round-the-clock availability, notifyMD® ensures that patients can reach your staff anytime, enhancing convenience and access for patients.
  • notifyMD®’s team of trained professionals provides personalized attention to each patient call, addressing their concerns and ensuring they feel valued and cared for.
  • Delivers exceptional experiences for patients and physicians.

Daytime Call Management

Increased call volume doesn’t always equate to additional staff or resources to address patients’ inbound calling needs. Increased patient hold times, repeat calls, busy signals, and full voicemail boxes can correlate to frustrated patients and staff and lower patient satisfaction scores. notifyMD® can be your strategic resource in facilitating inbound patient communications, ensuring a live healthcare virtual receptionist 100% of the time without adding staff, telephone lines, or extending office hours.

Benefits of notifyMD® Daytime Call Management Solutions

  • Receptionists experienced in healthcare patient communications and terminology compassionately answer each patient call as a seamless extension of your center.
  • Call scripts that match your unique center and specialty protocols mean consistency in service levels through every patient interaction.
  • Eliminating the need for voicemail and patient callbacks can streamline your administrative and patient care coordination duties.
  • Manage your high call volumes during business hours and give your patients a live voice 100% of the time—not sent to voicemail. With notifyMD®, you can give your patients a positive experience with your surgical center each and every time.
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Experienced Healthcare Receptionist - Expert in Patient Communications
Streamlined Healthcare Services - Expert Communication Solutions

Our Other Specialties

With a career as physically and mentally taxing as yours, we ensure you maintain a healthy balance between your personal and professional life. Empower your ASC’s efficiency—let us handle the calls while your focus stays on precision and care. Trust that your patient engagement and communication are our top priority in the ASC environment as well as these specialties and more:

  • Cardiology
  • Ophthalmology
  • Dermatology
  • Urology
  • Gastroenterology
  • Orthopedic Surgeons
  • Behavioral Health
  • Dental
  • And many more
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Frequently Asked Questions

  • Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
  • Ensures every urgent patient matter is addressed timely and with the utmost care.
  • Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.

  •  Provides relief to your staff so they can focus on patient care and practice at the top of their license.
  • Offers full transparency of all patient communication with our team in one client-facing portal.
  • Allows surgical center staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.

  • Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
  • Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
  • Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.

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