answering service healthcare

Streamline Medical Practice with notifyMD®: The Ultimate Solution for Patient Access and Appointment Scheduling




Health Answering Service


Apr 28, 2023


As a medical practice, your patients are your top priority, and providing excellent patient access is critical. That’s why you need a team that is available to assist your patients 24/7/365, ensuring that their needs are met at any time of day or night. At notifyMD®, we offer round-the-clock support for patient access, with a medical answering service team that is available during normal business hours and after hours. We can also change how the calls are routed throughout the day to ensure maximum efficiency.

Scheduling appointments can be time-consuming and can take away from the time your staff could spend on more pressing matters. That’s where notifyMD® can help. We can schedule appointments for your patients in your EMR, which means that you don’t have to worry about hiring additional staff to handle scheduling. However, we typically require a minimum number of minutes per month to ensure that our agents have enough opportunities to schedule appointments as effectively as your best in-office scheduler.

At notifyMD®, we specialize in managing inbound engagements, which means that we don’t typically make outbound calls. However, we do provide a HIPAA-compliant secure app that comes with the service. This app is an excellent alternative for texting or emailing information to the on-call provider and it keeps your patient’s PHI protected.

Healthcare providers have a lot on their plate, from managing patient care to administrative tasks and everything in between. That’s why it’s essential to have a reliable partner like notifyMD® to help ease the burden of a busy medical practice. With our 24/7/365 support for patient access, healthcare providers can rest assured that their patients’ needs are being met, even outside of office hours. Our team is dedicated to providing excellent service, ensuring that your patients receive the highest level of attention.

At notifyMD®, we understand that healthcare providers have unique needs, and that’s why we specialize in providing virtual answering services to medical practices. Our team is trained to handle inbound engagements and can assist with appointment scheduling, call routing, and secure messaging. We work closely with healthcare providers to understand their specific needs and our user-friendly software makes it easy to manage patient communications efficiently. Our HIPAA-compliant app ensures that your patients’ PHI is protected, and our competitive pricing and month-to-month contract terms make our service flexible and cost-effective.

Our app is designed to be user-friendly, and we provide training sessions before going live to ensure that you are comfortable using it. We also offer 24/7 support for any app issues that you may experience. At notifyMD®, we price our services per live agent minute and the meter begins to run when an inbound caller connects to one of our agents. The app and portal come with the service at no additional fee and our contract terms are month-to-month.

Setting up a new account with notifyMD® is quick and easy. Once the call flow is approved and sent to our validations, it typically takes 48 to 72 business hours to set up the account. We understand that your patients’ needs are urgent and we want to ensure that we are there to support your practice when you need us.

In summary, notifyMD® offers:

  •  24/7/365 support for patient access
  •  Appointment scheduling
  • HIPAA-compliant secure app
  • User-friendly software
  • Competitive pricing
  • Hassle-free setup process. 

We are dedicated to providing excellent service to our clients and their patients and we would love to have the opportunity to help your practice improve patient access and care. For more information or to request a demo, call 844-8-NOTIFY or request a free trial!


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