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Recent Articles
HIPAA Hot Zone: Why Your Medical Reception Desk is a Prime Target for Violations
Jodi Miller
Key Takeaways Medical reception desks are high-risk areas for HIPAA violations due to frequent handling of PHI, ...
notifyMD® Now Offers 24/7 Live Answering Support for Centers for Advanced Orthopaedics Providers and Locations
Jodi Miller
notifyMD, the first HITRUST-certified medical answering service, is proud to now support The Centers for Advanced Orthopaedics ...
Communication in Nursing Practice: How Virtual Triage Nurses Build Trust Over the Phone
Jodi Miller
Key Takeaways Virtual triage nurses must compensate for the lack of body language by relying on tone ...
Answering Service vs. Call Center: What’s Best for Your Healthcare Practice?
Jodi Miller
Key Takeaways Call centers and answering services serve different purposes, with call centers focused on high-volume, scripted ...
Healthcare Outsourcing: Top Benefits for Providers
Jodi Miller
Key Takeaways Healthcare outsourcing allows providers to reduce costs, address labor shortages, and scale services based on ...
Call Center vs Nurse Triage: Choose the Right Option
Jodi Miller
Key Takeaways Nurse triage services are delivered by registered nurses who assess symptoms, determine the appropriate level ...
Understand the Protected Health Information (PHI) Lifecycle
Jodi Miller
Key Takeaways Protected Health Information (PHI) includes any individually identifiable health data and must be safeguarded in ...
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