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Featured Articles

Top 5 Text Messaging Tips for Better Patient Communication

notifyMD®

Communicating important information to patients is a vital part of great medical care. Calling multiple patients on the phone takes time, ties up office staff, and can be inconvenient for patients. In some instances, communicating...

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Young nurse answering phone call while working on desktop PC at reception desk in hospital.

Featured Articles

What is Experience Management?

notifyMD®

Experience management means monitoring, analyzing and improving patient interactions within a practice. This typically includes patients, staff, leadership and other stakeholders. Monitoring patients' views of a healthcare provider and the emotions they may have during...

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notifyMD® Now Offers 24/7 Live Answering Support for Centers for Advanced Orthopaedics Providers and Locations

Jodi Miller®

notifyMD®, the first HITRUST-certified medical answering service, is proud to now support The Centers for Advanced Orthopaedics ...

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Doctor answering phone call in medical office.

Communication in Nursing Practice: How Virtual Triage Nurses Build Trust Over the Phone

Jodi Miller®

"Patients don't care how much you know until they know how much you care." This quote, attributed ...

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Female doctor consults patient via call

Answering Service vs. Call Center: What’s Best for Your Healthcare Practice?

Jodi Miller®

As healthcare practices feel the strain of increasing workforce expenses, ongoing inflation, and slower reimbursements, many are ...

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Busy Healthcare Professional Engaging in Communication with Patient

Healthcare Outsourcing: Top Benefits for Providers

Jodi Miller®

Outsourcing healthcare services is on the rise. The Mayo Clinic Proceedings reports that in 2017 alone, the ...

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Young nurse answering phone call while working on desktop PC at reception desk in hospital.

Call Center vs Nurse Triage: Choose the Right Option

Jodi Miller®

Medical providers turn to call centers and nurse triage services to support their staff and optimize patient ...

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Male dentist talking with female patient in his clinic. Dental expert explaining the treatment to woman patient in his office

Understand the Protected Health Information (PHI) Lifecycle

Jodi Miller®

What is Protected Health Information (PHI)? The Health Insurance Portability and Accountability Act (HIPAA) is a federal ...

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Two physicians sitting at a desk looking at a computer.

How to Get More Patients Into Your Dental Practice

Jodi Miller®

The Challenge of Attracting More Patients Running a dental practice comes with numerous challenges, ranging from the ...

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