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Featured Articles

Top 5 Text Messaging Tips for Better Patient Communication

notifyMD®

Communicating important information to patients is a vital part of great medical care. Calling multiple patients on the phone takes time, ties up office staff, and can be inconvenient for patients. In some instances, communicating...

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Young nurse answering phone call while working on desktop PC at reception desk in hospital.

Featured Articles

What is Experience Management?

notifyMD®

Experience management means monitoring, analyzing and improving patient interactions within a practice. This typically includes patients, staff, leadership and other stakeholders. Monitoring patients' views of a healthcare provider and the emotions they may have during...

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Doctor answering phone call in medical office.

Communication in Nursing Practice: How Virtual Triage Nurses Build Trust Over the Phone

Ignite Visibility®

"Patients don't care how much you know until they know how much you care." This quote, attributed ...

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Female doctor consults patient via call

Answering Service vs. Call Center: What’s Best for Your Healthcare Practice?

Ignite Visibility®

As healthcare practices feel the strain of increasing workforce expenses, ongoing inflation, and slower reimbursements, many are ...

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Busy Healthcare Professional Engaging in Communication with Patient

Healthcare Outsourcing: Top Benefits for Providers

Ignite Visibility®

Outsourcing healthcare services is on the rise. The Mayo Clinic Proceedings reports that in 2017 alone, the ...

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Young nurse answering phone call while working on desktop PC at reception desk in hospital.

Call Center vs Nurse Triage: Choose the Right Option

Ignite Visibility®

Medical providers turn to call centers and nurse triage services to support their staff and optimize patient ...

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