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Recent Articles
What Happens When Your Medical Practice Misses After-Hours Calls? (And How to Fix It)
Jodi Miller
The Reality of After-Hours Medical Communication There was a time when a patient called their physician between ...
Cost-Benefit Analysis: Is Outsourcing Medical Answering Services Worth It?
Jodi Miller
Understanding Medical Answering Service Costs In today's environment of rising costs, reduced reimbursements, and staffing shortages, medical ...
Is Your Medical Answering Service Actually Improving Patient Satisfaction?
Jodi Miller
Many medical practices turn to a medical answering service to ensure a prompt response when patients call, ...
What Is the Difference Between a Medical BPO and a Medical Answering Service?
Jodi Miller
Over the last decade, medical practices have undergone significant changes. From the widespread use of Electronic Health ...
HIPAA Compliance Checklist for Medical Office Phone Systems (2025 Updated)
Jodi Miller
You undoubtedly know the ins and outs of HIPAA compliance for electronic health records and data storage. ...
How Long Should Patients Wait on Hold for Medical Appointments?
Jodi Miller
Patients, like most people, feel their time is valuable. It is, after all, one of the commodities ...
How to Choose a Healthcare Answering Service: A Comprehensive Checklist for Medical Practices
Jodi Miller
Increasing patient volumes, staffing shortages, and a rising number of people experiencing chronic disease have put significant ...
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