The First HITRUST Certified Answering Service
844-8-NOTIFY
24/7 Healthcare Answering Services for Medical Professionals
Modern healthcare practices have evolved into patient-centered care models, a relationship between doctors, staff, and patients that relies on trust and high-level communication. For this reason, many practitioners are hesitant to incorporate a medical answering service. After all, how could a virtual receptionist offer the same care, compassion, and knowledge that a well-trained staff member provides?
At notifyMD®, we understand your concerns. It’s why we’re dedicated to the medical profession, supporting their needs by providing exceptional experiences for patients, staff, and practitioners. An invisible part of your team, our expertly trained operators are well-versed in medical terminology and your policies, procedures, and values.
Our virtual receptionists become an extension of your team to such a degree that callers feel like they’ve reached your office and not a third-party healthcare answering service. And this extended team member is there for you around the clock.
Effective doctor-patient communication is essential in building a therapeutic relationship. Developing this type of relationship, however, can be taxing, especially in busy offices that invoke time management constraints.
Our virtual receptionists take the pressure off you and your staff, answering calls 24/7 and ensuring your patients feel valued, safe, and cared for. Their extensive knowledge ensures calls are directed to the right personnel or department when needed. Besides patient management and enhanced communications, our HIPAA-compliant answering service reduces overhead costs and improves patient care.
As a medical professional, you also need to take care of yourself. Maintaining a healthy work-life balance is essential in this high-stress profession. Our highly trained staff can put your mind at ease when you’re away, knowing they’ll handle all communications professionally per your instructions and protocols.
Expert Healthcare Answering Services for Clinics and Hospitals
At notifyMD®, we understand there is no one-size-fits-all approach for a medical answering service. Individual practitioners have far different needs from those of clinics or large hospitals. For instance, hospitals often take advantage of our remote Switchboard Services. These services include seamlessly routing calls to appropriate personnel or departments.
In hospitals, the phone lines act as a critical lifeline, yet the number of incoming calls can be overwhelming. Our professional operators manage high call volumes effortlessly, ensuring every call is answered. Their extensive experience delivers a patient and compassionate exchange, following protocols as directed, whether providing information or routing them to urgent care or a specific department.
Our scalable medical answering services are uniquely your own, customized to your current needs and budget. As your hospital or clinic expands, so do our services.
- Live voice answers by medical virtual receptionists who are versed in medical terminology and basic protocols.
- Urgent messages delivered in real-time to the correct provider-on-call via any device.
- Non-urgent messages carefully screened to cut down on unnecessary pages and expenses and delivered the next business day.
- Seamless patient experiences that lead to increased patient satisfaction.
- Customized protocols, greetings, message templates, and on-call information, including temporary on-call and reach instructions.
- Maintenance of weekly and monthly on-call schedules.
- Quality assurance program that continuously monitors program performance.
- System and network redundancy and backup technologies to ensure continuous operation.
- Improved quality of life as non-urgent messages are sent to your online portal for review at your convenience.
- Daily reporting of messages for follow-up and accountability.
- Flexibility in accommodating reach instructions by hour or day, or in any other time frame.
- Yes, our dental answering service is HIPAA-compliant, ensuring written and verbal communications adhere strictly to HIPAA regulations. With penalties reaching up to $50,000 for a HIPAA violation, it’s essential to provide these standards, which include the highest confidentiality.
- We are also the first medical answering service to be HITRUST Certified, demonstrating our commitment to securing sensitive information with the highest level of security.
- You can access your recordings and transcripts and track activity in real time via the client portal.
- From this same portal, you can monitor call volume, call activity, and reporting.
How notifyMD® Works: 24/7 Support for Healthcare Providers
For over 30 years, notifyMD® has supported healthcare providers, enabling them and their teams to focus on patient care. In addition to your unique procedures, our expert virtual assistants are trained in active listening and empathy, essential communication skills that enhance patient satisfaction and build trust.
Our HIPAA-compliant answering service provides the following:
- 24/7 Availability: Provide round-the-clock support for patients, including holidays and weekends.
- Urgent On-Call Messages: Direct urgent messages and medical queries to the appropriate on-call provider.
- Schedule Appointments: Make appointments and reschedule cancellations.
- Send Secure Messages: Improve communication and compliance by sending patient reminders and instructions using HIPAA-compliant secure messaging solutions.
- Accurate Message Handling: Maintain detailed records of all messages and follow-up conversations.
- Provide Information and Support: Answer questions about services, policies, and procedures. Provide understanding and an empathetic ear for patients and families undergoing challenges.
- Effortless Integration: Integrates with existing platforms, ensuring streamlined communications and an optimized patient experience.
- Patient Outreach: Reach out to patients, reminding them of tests and appointments or providing surveys. This proactive approach instills trust and a solid connection.
- notifyMD® App: Our virtual receptionist app puts you in control, enabling you to manage your service and business.
Nurse Triage Services: Our team of dedicated, registered nurses use proven protocols to provide personalized, compassionate phone assessments. You can be confident your patient is accurately directed, whether scheduling an appointment, directed to the emergency room, or provided with the appropriate home care solution.
Streamlined Daytime Call Management Solutions
Our virtual assistants are available whenever you need additional support, including during regular business hours. Practitioners and hospitals schedule our services 24/7, after-hours, or to manage overflow calls during high-volume periods.
Integrating our team into your regular office hours ensures no missed calls, long hold times, or stressed-out administrators. Instead, your in-person office staff has time to care for and talk to your patients as you intended. Our virtual receptionists act as a seamless extension of your staff, compassionately and patiently answering questions, scheduling appointments, taking secure messages, and directing urgent calls to on-call providers.