The First HITRUST Certified Answering Service
844-8-NOTIFY
24/7 Healthcare Answering Services for Medical Professionals
Modern healthcare practices have evolved into patient-centered care models, a relationship between doctors, staff, and patients that relies on trust and high-level communication. For this reason, many practitioners are hesitant to incorporate a medical answering service. After all, how could a virtual receptionist offer the same care, compassion, and knowledge that a well-trained staff member provides?
At notifyMD®, we understand your concerns. It’s why we’re dedicated to the medical profession, supporting their needs by providing exceptional experiences for patients, staff, and practitioners. An invisible part of your team, our expertly trained operators are well-versed in medical terminology and your policies, procedures, and values.
Our virtual receptionists become an extension of your team to such a degree that callers feel like they’ve reached your office and not a third-party healthcare answering service. And this extended team member is there for you around the clock.
Effective doctor-patient communication is essential in building a therapeutic relationship. Developing this type of relationship, however, can be taxing, especially in busy offices that invoke time management constraints.
Our virtual receptionists take the pressure off you and your staff, answering calls 24/7 and ensuring your patients feel valued, safe, and cared for. Their extensive knowledge ensures calls are directed to the right personnel or department when needed. Besides patient management and enhanced communications, our HIPAA-compliant answering service reduces overhead costs and improves patient care.
Expert Healthcare Answering Services for Clinics and Hospitals
At notifyMD®, we understand there is no one-size-fits-all approach for a medical answering service. Individual practitioners have far different needs from those of clinics or large hospitals. For instance, hospitals often take advantage of our remote Switchboard Services. These services include seamlessly routing calls to appropriate personnel or departments.
In hospitals, the phone lines act as a critical lifeline, yet the number of incoming calls can be overwhelming. Our professional operators manage high call volumes effortlessly, ensuring every call is answered. Their extensive experience delivers a patient and compassionate exchange, following protocols as directed, whether providing information or routing them to urgent care or a specific department.
Our scalable medical answering services are uniquely your own, customized to your current needs and budget. As your hospital or clinic expands, so do our services.
How notifyMD® Works: 24/7 Support for Healthcare Providers
For over 30 years, notifyMD® has supported healthcare providers, enabling them and their teams to focus on patient care. In addition to your unique procedures, our expert virtual assistants are trained in active listening and empathy, essential communication skills that enhance patient satisfaction and build trust.
Our HIPAA-compliant answering service provides the following:
- 24/7 Availability: Provide round-the-clock support for patients, including holidays and weekends.
- Urgent On-Call Messages: Direct urgent messages and medical queries to the appropriate on-call provider.
- Schedule Appointments: Make appointments and reschedule cancellations.
- Send Secure Messages: Improve communication and compliance by sending patient reminders and instructions using HIPAA-compliant secure messaging solutions.
Streamlined Daytime Call Management Solutions
Our virtual assistants are available whenever you need additional support, including during regular business hours. Practitioners and hospitals schedule our services 24/7, after-hours, or to manage overflow calls during high-volume periods.
Integrating our team into your regular office hours ensures no missed calls, long hold times, or stressed-out administrators. Instead, your in-person office staff has time to care for and talk to your patients as you intended. Our virtual receptionists act as a seamless extension of your staff, compassionately and patiently answering questions, scheduling appointments, taking secure messages, and directing urgent calls to on-call providers.
Frequently Asked Questions
Yes, at notifyMD®, we want you to be confident that our medical answering service aligns with your needs. To that end, we offer a free trial and a demo, giving you direct experience. We’ll connect you with a Patient Communications Specialist who will demonstrate how our services work and the benefits they offer you, your patients, and your staff.
notifyMD® was the first medical answering service to gain HITRUST certification, the gold standard of healthcare information security assurance. This certification demonstrates our commitment to safeguarding you and your patients’ sensitive information. We are also SOC 2 Type II certified, an auditing standard that assesses the effective controls an organization has in place to protect patients’ data.
At notifyMD®, we provide account analytics 24 hours a day via our web portal and mobile app. These analytics provide detailed information on call handling, enabling real-time monitoring of patient interactions. From call volume to response times and detailed diagnostic reporting, you gain the accountability you need to ensure our HIPAA-compliant answering service is providing your patients with the best service possible.
Yes, our 100% U.S.-based virtual receptionists speak English and Spanish. This 24/7 bilingual support improves communications and ensures patients gain the access they need, when they need it. Our medical answering service agents schedule appointments, answer commonly asked questions, take messages, and direct urgent calls to the on-call provider or the emergency department.
During the onboarding process, we work with medical practices to understand their call-handling preferences. This understanding enables us to develop a call flow document tailored to the practice, ensuring that our 100% U.S.-based virtual receptionists follow specific protocols when addressing patients’ questions, scheduling appointments, and forwarding urgent calls to on-call providers. We also provide training on the use of the notifyMD® app and portal, ensuring a seamless transition.
Yes, our 24/7 and after-hours medical answering service is always customized to your practice, including your protocols, voice, specialty, and values. Our virtual assistants become a part of your team, and your patients feel like they’ve reached a staff member, not a third-party answering service.
Our proprietary notifyMD app allows you to receive HIPAA-compliant, secure messages as well as updates, messages from colleagues, and account information.
You can access your recordings and transcripts and track activity in real time via the client portal.
From this same portal, you can monitor call volume, call activity, and reporting.
Some of the medical specialties that our healthcare answering service supports include:
- Cardiology
- Clinics & Ancillary Providers
- Dental
- Dermatology
- Gastroenterology
- Hospice
- Ophthalmology
- Orthopedic Surgeons
- Urology