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Why Healthcare Professionals in Texas choose notifyMD®?

HIPAA-compliant and
accessible 24/7/365

notifyMD® has supported the healthcare community in Texas for over 30 years. As a premier Texas medical answering service, our 100%-U.S.-based virtual receptionists have extensive training in medical terminology, specialties, and communication protocols. By choosing notifyMD®, you're providing your patients, staff, and practice with the highest quality service and caring, knowledgeable assistants.

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Physicians reviewing the patient's medical reports.

24/7 Medical Answering Service in Texas

Our 24/7 medical answering service in Texas operates around the clock, 365 days a year, including holidays, weekends, and evenings. Medical practices, healthcare facilities, and hospitals use our service after hours, on weekends, or during busy weekdays.

Staff appreciate the extra support, giving them time for their numerous administrative duties, and patients appreciate prompt service without extended on-hold times or waiting for call-backs.

Whether scheduling appointments, forwarding calls to urgent, on-call providers, or taking carefully screened and thorough messages for next-day responses, you can be assured our Texas medical answering service and your virtual receptionist act as an extension of your team.

our
services

Switchboard Services

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Appointment Scheduling

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Nurse
Triage

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Automated Solutions

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Secure Messaging

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Patient
Outreach

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HIPAA-Compliant Solutions That Protect Your Practice

Maintaining HIPAA compliance ensures an individual's health information is protected, leading to patient trust while avoiding financial penalties and legal ramifications. As a 24/7 medical answering service in Texas, some of the essential practices include encrypted messaging, rigorous access controls, and multifactor authentication.

At notifyMD®, as a HITRUST-certified Texas medical answering service, we go above and beyond HIPAA compliance. The HITRUST Common Security Framework (CSF) provides comprehensive security controls incorporating numerous regulations, including HIPAA, NIST, GDPR, and PCI. You can be confident your patients' PHI remains protected and secure, whether our dedicated assistants are answering calls, providing patient outreach, or supporting your patients with nurse triage service.

Over 99% of HITRUST-certified organizations remained breach-free in 2024.

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A male patient speaking with the receptionist to schedule an appointment.

Nurse Triage Services in Texas for Better Patient Outcomes

Our virtual nurse triage service in Texas provides your patients with timely medical guidance 24/7, giving them access to professional medical advice when they need it the most. Using the Schmitt-Thompson protocols, our registered nurses evaluate a patient's condition and direct them to the appropriate level of care. They may suggest at-home care, refer them to an emergency department, forward them to an on-call physician, or schedule an appointment.

As an extension of our Texas medical answering service, they provide support 24/7/365. As knowledgeable, caring professionals, they provide medical practitioners with extreme peace of mind, knowing their patients are being evaluated when the need arises, enhancing clinical effectiveness through early detection and ensuring better patient outcomes.

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Frequently Asked Questions

Yes, our Texas medical answering service provides around-the-clock coverage, 365 days a year. By utilizing the secure notifyMD® Virtual Receptionist App, you gain access to your virtual assistant whenever you need them the most and at a moment’s notice. Experiencing a sudden influx of calls on Friday afternoon? Let our HIPAA-compliant answering service in Texas take some pressure off your in-house staff and provide your patients with timely and compassionate communications.

Our Texas healthcare answering service handles appointment scheduling and cancellations. Whether giving your staff time to focus on administrative duties and patient care, or providing your patients with prompt service any time of the day, our expertly trained virtual receptionists are there for you and your patients when you need them the most.

Our nurse triage service in Texas integrates with numerous EMR and EHR systems, including Athenahealth, NextGen Healthcare, eClinicalWorks, Epic, and many more. This integration ensures our registered nurses have the information they need to provide the best patient outcomes. It also allows for seamless communication and coordinated care, providing physicians with the information they need for continued and appropriate care.

Our Texas medical answering service provides support for nearly every type of healthcare practice, including private practices, hospitals, patient access centers, ambulatory surgical centers, and behavioral health professionals. We also serve the following physician specialties:

  • Cardiology
  • Gastroenterology
  • Orthopedic Surgeons
  • Urology
  • Dermatology
  • Ophthalmology
  • Dental
  • Hospice
  • Clinics & Ancillary Providers

Live Medical Answering Services for Texas Providers and Beyond