Tel844-8-NOTIFY Get a Free Trial
FREE TRIAL

Why Healthcare Professionals in North Carolina choose notifyMD®?

HIPAA-compliant and
accessible 24/7/365

notifyMD® has been a trusted source as a premier North Carolina medical answering service for over 30 years. We are well-known for our U.S.-based, expertly trained virtual receptionists and, as the first answering service to become HITRUST-certified, our commitment to protecting patient data.

Trained in medical terminology and the unique protocols for each medical practice, our receptionists operate as an extension of your team. Whether answering phones, performing patient outreach, or providing nurse triage services, physicians and their staff are confident in high-quality patient communications when they turn the phones over to notifyMD®.

CONTACT US
Physicians reviewing the patient's medical reports.

24/7 Medical Answering Service in North Carolina

notifyMD®'s 24/7 medical answering service in North Carolina gives you and your patients access to our virtual receptionists 24 hours a day, every day of the year. Medical practices also use these services during peak periods and when front office staff call in or are on vacation. As part of your team, they are available when you need them the most.

notifyMD®'s Virtual Receptionist App gives you direct access to our North Carolina medical answering service, enabling you to request immediate support. Is your staff overwhelmed on a busy Monday morning, and, as a result, are patients experiencing long hold times or leaving voice messages? Help is just one call away.

our
services

Switchboard Services

read more

Appointment Scheduling

read more

Nurse
Triage

read more

Automated Solutions

read more

Secure Messaging

read more

Patient
Outreach

read more

HIPAA-Compliant Solutions That Protect Your Practice

Healthcare records contain a trove of valuable personal data that cybercriminals can use to their advantage, including personally identifiable information. According to the American Hospital Association, an analysis by Kroll revealed that these records are worth as much as $1000 on the black market, more than financial records or credit card information.

HIPAA was designed, in part, to protect patients' sensitive health information. Those who fail to do so can face large fines and damaged reputations. For this reason, and more, it's essential to work with a HIPAA-compliant answering service in North Carolina.

At notifyMD®, we demonstrate our commitment to protecting sensitive data by becoming HITRUST-certified. This certification ensures our clients that we set the highest bar when it comes to data protection and security.

CONTACT US
Female Doctor wearing headset
A male patient speaking with the receptionist to schedule an appointment.

Nurse Triage Services in North Carolina for Better Patient Outcomes

Our 24/7 nurse triage service in North Carolina ensures your patients have access to knowledgeable registered nurses when they need healthcare guidance. At notifyMD®, our dedicated RNs are trained in the Thompson-Schmitt protocols, evidence-based guidelines that ensure consistent and accurate care and a standardized assessment approach.

Through careful evaluation, they determine the appropriate level of care for the patient, whether at-home self-care suggestions, scheduling an appointment for outpatient care, or a referral to the emergency department. They may also forward patients to on-call providers. By providing this service, you accelerate proper care while also reducing the use of overburdened emergency rooms.

CONTACT US

Frequently Asked Questions

Yes, our 24/7 medical answering service in North Carolina offers patient access around the clock, including holidays and weekends. From scheduling appointments to directing urgent calls to the appropriate on-call providers and answering general inquiries, your patients get the support they need. The result is improved patient satisfaction, follow-through, and a better patient experience.

Yes, our North Carolina medical answering service handles booking, rescheduling, and cancelling appointments. Our patient outreach services include appointment reminders, a proactive approach that significantly reduces no-shows.

notifyMD®’s on-demand solutions also result in reduced costs. Instead of hiring a full-time receptionist, you and your staff get the support you need only when you need it.

Yes, our nurse triage and North Carolina medical answering service integrate with the latest electronic medical records (EMR) and electronic health records (EHR). This integration ensures our triage nurses have access to the needed patient information, such as medical history and medications.

It also provides streamlined documentation, enabling physicians to review symptom assessments and care recommendations. This comprehensive audit trail tracks the patient’s journey and ensures continuity of care.

notifyMD®’s North Carolina healthcare answering service serves small practices to large multi-speciality networks and hospitals. Additional types of healthcare practices include patient access centers, ambulatory surgical centers, and behavioral health professionals.

We also specialize in the following physician specialties :

  • Cardiology
  • Dental
  • Dermatology
  • Gastroenterology
  • Ophthalmology
  • Orthopedic Surgeons
  • Urology
  • Hospice
  • Clinics & Ancillary Providers

Live Medical Answering Services for North Carolina Providers and Beyond