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Why Healthcare Professionals in New York choose notifyMD®?

HIPAA-compliant and
accessible 24/7/365

At notifyMD®, our New York medical answering service has been supporting the medical community for over 30 years. Unlike other answering services, we specialize in the healthcare industry, ensuring that our virtual receptionists are familiar with medical terminology and possess the empathetic listening skills required in this field.

Serving small medical practices to large, multi-specialty group networks, our 100% U.S.-based expertly trained staff are equipped to differentiate between urgent and non-urgent calls, ensuring timely and appropriate service for you and your patients.

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Physicians reviewing the patient's medical reports.

24/7 Medical Answering Service in New York

As a 24/7 medical answering service in New York, our clients can rely on our virtual receptionists to be available to them on weekends, evenings, and holidays. Our secure and encrypted notifyMD® App enables them to call on their virtual assistant at any time of day. 

Are they experiencing a rush on Friday afternoon? Are patients being left on hold, and is the front-office staff unable to get to their other duties? We're only a tap away. 

As a New York medical answering service, we understand the need for virtual receptionists to be available 24 hours a day, 7 days a week, 365 days a year, providing the same high-quality healthcare experience your staff offers.

our
services

Switchboard Services

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Appointment Scheduling

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Nurse
Triage

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Automated Solutions

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Secure Messaging

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Patient
Outreach

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HIPAA-Compliant Solutions That Protect Your Practice

Partnering with a HIPAA-compliant answering service in New York is essential, ensuring sensitive patient data is protected and secure. At nofifyMD®, we were the first answering service to be HITRUST certified, a certification that represents the highest standards in safeguarding your practice and your patients' electronic protected health information (ePHI).

The HITRUST Common Security Framework (CSF) combines risk management and security controls from HIPAA, NIST, ISO, and PCI, creating a comprehensive security standard that goes far beyond HIPAA compliance. Today, it's the most widely used framework in the healthcare industry.

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Female Doctor wearing headset
A male patient speaking with the receptionist to schedule an appointment.

Nurse Triage Services in New York for Better Patient Outcomes

notifyMD®'s nurse triage services in New York provide after-hours and peak-hour support from our dedicated team of registered nurses. Using Schmitt-Thompson protocols, they evaluate each patient's call, guiding them to the appropriate level of care. 

This level of support takes pressure off your staff by quickly assessing patient needs and streamlining the process. After hours, this service provides peace of mind, knowing that your patients will be directed to the type of care they need, whether it's self-care, a scheduled appointment, or emergency services.

Patients receive the reassuring support they need without having to rush to the emergency department, only to find out they're experiencing indigestion. Should an emergency arise, your virtual nurse triage team will get them the help they need while keeping you informed.

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Frequently Asked Questions

Yes, our New York medical answering service provides coverage around the clock and every day of the year. Some clients request our services when their office is closed. Others utilize our 24/7 medical answering service in New York during busy periods, reducing the need to hire more full-time employees while ensuring a high-quality experience for their patients and providing the necessary support for their staff.

Yes, our New York medical answering service schedules appointments and handles cancellations. Our patient outreach service and secure messaging also allow us to send patient reminders, reducing missed appointments.

Our nurse triage services in New York integrate seamlessly with many of the most popular platforms and, most likely, with your existing EMR or EHR system. Some top platform integrations include NextGen Healthcare, eClinicalWorks, Athena Health, and Epic. This integration ensures coordinated care, eliminating the need for manual data entry and providing a comprehensive history of all virtual consultations.

Our New York Healthcare answering service partners with medical practices of all sizes, ambulatory surgical centers, patient access centers, and behavioral health professionals. Some of the physician specialities we serve include cardiology, dental, dermatology, gastroenterology, and ophthalmology, among many others. We also support clinics and ancillary providers, representing every practice with caring professionalism and expertise.

Live Medical Answering Services for New York Providers and Beyond