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Why Healthcare Professionals in Florida Choose notifyMD®

HIPAA-compliant and
accessible 24/7/365

notifyMD® has over 30 years of experience in the medical field, supporting small medical practices, large clinics, and hospitals with a 24/7 medical answering service in Florida. Having partnered with some of the largest organizations in the industry, such as Ascension, Mount Sinai, and Summit Health, healthcare professionals trust us as an extension of their team, providing support when needed.

Our virtual receptionists are trained in medical terminology and basic protocols. When an urgent message is received, it is directed to the on-call provider. They answer basic questions, take messages, and schedule appointments, ensuring patients feel heard and cared for.

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Physicians reviewing the patient's medical reports.

24/7 Medical Answering Service in Florida

From after-hours to peak hours and holidays, your patients' calls are answered by our compassionate, highly trained, 100% U.S.-based virtual assistants. The secure and encrypted notifyMD® App gives you access to your virtual receptionist 24/7, enabling you to reach out when you need them the most and at a moment's notice.

Your front office is no longer burdened with massive call-backs or rushing to answer phones. Your patients no longer experience long hold times or waiting for a response after leaving a message. Now, front office staff can focus on the administrative duties that are often put on the back burner and take care of the patients who walk through your doors.

our
services

Switchboard Services

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Appointment Scheduling

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Nurse
Triage

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Automated Solutions

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Secure Messaging

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Patient
Outreach

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HIPAA-Compliant Solutions That Protect Your Practice

HIPAA compliance is critical, ensuring a patient's sensitive data (PHI) is protected and secure. By working with a Florida medical answering service that adheres to these standards, you can ensure legal compliance, mitigate the risk of data breaches, and maintain the trust of your patients. 

At notifyMD®, we go a step beyond HIPAA compliance. As an HITRUST-certified, Florida medical answering service, we provide the highest level of patient protection. Whether handling, storing, or transmitting data, we use the strictest security protocols. 

With third-party vendors responsible for about 35% of all reported healthcare data breaches, it's essential to have someone on your team you can trust.

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Female Doctor wearing headset
A male patient speaking with the receptionist to schedule an appointment.

Nurse Triage Services in Florida for Better Patient Outcomes

Our virtual nurse triage service in Florida ensures patients have access to a registered nurse 24/7/365. Using Schmitt-Thompson protocols, they guide patients to the appropriate level of care, whether providing recommendations for at-home care, scheduling an appointment, transferring them to the on-call provider, or referring them to an emergency room.

Patients feel a sense of peace knowing their immediate concerns are addressed. Physicians experience peace of mind and an improved work-life balance, knowing their practice and patients are in good hands. Instead of rushing to the overburdened emergency room or waiting for the medical office to open, they obtain immediate answers to their questions and an accurate assessment that can provide better patient outcomes.

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Frequently Asked Questions

Yes, notifyMD® offers a 24/7 medical answering service in Florida. Your patients will always reach a virtual receptionist, even when calling on weekends, evenings, and holidays. Expertly trained and compassionate, our HIPAA-compliant answering service in Florida guarantees professional and caring support for you and your patients.

Yes, our Florida medical answering service can schedule, cancel, and reschedule appointments even when your office is closed. By integrating with popular medical software, you and your staff are ensured a seamless experience.

Yes, notifyMD’s virtual nurse triage services offer uniform integration with your existing Electronic Medical Record (EMR) or Electronic Health Record (EHR) systems. This integration ensures that any information gathered during a phone call, from patient symptoms to recommendations, is automatically recorded and becomes part of the patient’s medical record.

notifyMD® serves nearly every type of healthcare practice, from individual medical practices to expansive networks, clinics, and hospitals. Behavioral health professionals, patient access centers, and ambulatory surgical centers also use our services.

Our virtual medical receptionists are trained in a wide range of physician specialties, including cardiology, dentistry, gastroenterology, orthopedic surgery, hospice care, and many more.

Live Medical Answering Services for Florida Providers and Beyond