The First HITRUST Certified Answering Service
844-8-NOTIFY
Healthcare Communication Solutions for Physicians
While skilled communication is essential to any industry, it’s vital in healthcare. The HIPAA Journal reported on one study in which, out of 23,000 medical malpractice lawsuits, 7,000 were attributed to communication failures. When a physician fails to learn about a patient’s changing symptoms, whether due to verbal miscommunication or poor documentation, the results can be tragic. Miscommunication is also a key factor in low patient satisfaction scores.
At notifyMD®, we understand the essential nature of patient communication. That’s why our expertly trained physician answering service operators are there for you 24/7, scheduling appointments, documenting any reported changes in a patient’s condition, and prioritizing urgent calls. On weekends, holidays, evenings, and peak incoming call periods, you can count on our team to answer every call in a manner that exudes caring, compassion, and expertise.
Physicians count on us to answer calls after administrators have gone home and during busy periods. Our HIPAA-compliant virtual receptionists answer questions, take messages, schedule appointments, and contact the on-call provider.
In addition to these services, we also offer secure messaging. Today, secure communication platforms provide patients’ preferred means of receiving messages. From appointment reminders to preparation instructions for lab tests, this platform enables effortless sharing.
Our Patient Outreach service can survey patients on their experience or remind them it’s time for their annual checkup. Proactive in nature, it enhances engagement and builds a stronger connection.
Remote switchboard services improve call management and ensure they are routed to the appropriate personnel. Automated IVR solutions handle routine inquiries by providing pre-recorded voice prompts and menu options.
Benefits of notifyMD®’s Physician Call Service
When you realize the benefits providing 24-hour phone coverage brings to your practice, you’ll discover there’s much more to it than simply answering phone calls. Professionally handled calls ensure enhanced patient satisfaction.
No longer experiencing long hold times, they feel valued. Knowing they can reach out 24/7 makes them feel safe. Providers and staff experience less stress and can devote their time to your practice and in-office patients.
At notifyMD®, we combine all of today’s communication solutions in our answering service for physicians, enabling the ideal service based on time, need, purpose, and level of urgency.
Why Choose Our Healthcare Communication Services?
No two practitioners are the same, nor should their physician answering service be. At notifyMD®, our virtual receptionists aren’t just trained on medical terminology but on your protocols, procedure, and voice. The caller feels like they’ve reached your office, not a third-party answering service for physicians.
Here’s one of the many reviews we receive illustrating our attention to detail and commitment to excellence:
“Great service and team – notifyMD has always provided clean, timely communication on issues, follow-through and follow-up on resolutions, and really has been a great partner in that sense. The service itself I would recommend to any HCP that finds themselves being woken up in the middle of the night for things that should wait until normal business hours.”
When someone calls your office, they’re greeted by a cheerful and professional operator. Why are we so confident in our staff’s abilities? We’ve had over 30 years to perfect our training, procedures, and solutions, providing the best medical answering service available.
Efficient Call Management During Office Hours
A physician answering service isn’t just for after-hours, weekends, and holidays. How often do patients or potential patients call only to be placed on hold? Not only does a physician call service support you when administrators are gone for the day, but it also supports you and your team during those busy periods when the phone won’t stop ringing.
This level of support gives your staff a break from continually answering phones. It reduces administrative overload and associated stress, allowing them to focus on patient care.
After Hours Answering Service
Unfortunately, humans don’t take a break from sickness or concern for loved ones. Weekends, holidays, and after-hours, the calls keep coming. Because of this and the heavy workload and high-stakes nature of the profession, being a physician is considered one of the most stressful positions with frequent high levels of burnout.
Knowing notifyMD® has your back and is there for your patients makes it a little easier to take that deserved weekend off or attend the motivational seminar across the country. With a physician after-hours answering service, you know urgent matters are being directed to on-call providers for immediate attention.
And as the first HITRUST Certified physician answering service, you can count on our ability to safeguard sensitive information, ensuring the highest security level.
Explore More of What We Do
To ensure your patients receive the vital information they need related to your field, our expert virtual operators focus on specific medical specialties. These include the following:
- Ambulatory Surgery Centers
- Behavioral Health
- Cardiology
- Dental
- Dermatology
- Gastroenterology
- Ophthalmology
- Orthopedic Surgeons
- And More
Frequently Asked Questions
As a physician answering service, our trained virtual receptionists assess the urgency and handle it according to your practice’s predetermined protocols. If it is an immediate life-threatening emergency, they will advise them to go to the emergency room or call 911. If an urgent, but non-life-threatening, situation arises, they will forward the call to the on-call provider.
At notifyMD®, we understand the importance of prompt and professional communication. We have designed our onboarding process to provide you with the physician answering service you need as soon as possible. Once the call flow is approved, your virtual receptionist can answer calls in about 48 to 72 business hours.
Yes, notifyMD® integrates with several of the most popular practice management software platforms, including Athenahealth, eClinicalWorks, and Epic. This integration enables our physician call service and remote operators to schedule, cancel, and reschedule appointments directly in your system in real-time.
As the first answering service to be HITRUST certified, notifyMD® goes above and beyond HIPAA compliance, ensuring the gold standard in patient data protection and comprehensive security as an answering service for physicians. Today, HITRUST has established the most widely used security framework in the healthcare industry.
Available 24/7/365, some practices use our physician after-hours answering service for full-time support, while others have roll-over coverage during peak hours when their in-office staff is overwhelmed. Our staff can walk you through forwarding options to ensure we best meet your needs.
Our remote operators utilize customized scripts and a call flow document tailored to your specific practices, protocols, and voice. Additionally, they receive training in medical terminology specific to your specialty. Due to their professionalism, knowledge, and tone, your patients feel like they’ve reached one of your team members.
At notifyMD®, our live physician answering service features well-trained, compassionate virtual assistants who answer your calls in much the same way as your in-office staff. An automated IVR (Interactive Voice Response) system uses pre-recorded messages and prompts to direct patients to the appropriate personnel or provide them with the necessary information.
Using our live answering service for physicians ensures a live person answers every call.
Our virtual receptionist notifies you or your on-call provider immediately should a patient call with an urgent medical matter.