The First HITRUST Certified Answering Service
844-8-NOTIFY
Efficient Communication for Orthopedic Surgeons
One day, an orthopedic surgeon may operate on a person with a hip fracture. Next, they may repair a meniscus or perform shoulder arthroscopy. With patients commonly turning to doctors for problems with their muscles and bones, it’s no surprise that orthopedic surgeons often have some of the busiest practices.
Yet, as the importance of patient-centered care continues to expand, more healthcare providers and orthopedic surgeons are recognizing the importance of caring communication and its role in patient satisfaction and outcomes. However, due to the nature of their practice, surgeons often have little time to empathize and carry on a meaningful conversation, other than the details of the injury or illness that prompted a patient’s visit. Their front office staff is also busy, taking phone calls, dealing with insurance, and answering correspondence.
The answer to this dilemma lies in an orthopedic surgeon answering service. With this added service, your staff will have more time to talk to patients, and their calls will be answered on the first ring. Patients feel valued, referrals come in regularly, and the orthopedic surgeon scheduling service is busier than ever.
24/7 Live Support Tailored for Orthopedic Practices
At notifyMD®, our orthopedic surgeon answering service offers live support designed specifically for your practice and its unique requirements. Would you want a plumber working on your electrical paneling?
In much the same way, it’s essential to have the support you need carried out by virtual receptionists trained in your specific procedures, protocols, and office dynamics. Unlike some answering services that cover nearly every business, at notifyMD®, we specialize in the healthcare profession. They are an extension of your team, a part of your success.
Some of the many services we provide include
- Specialized 24/7 Orthopedic Surgeon Answering Service: Our service is available 24/7/365, including holidays and weekends.
- Appointment Scheduling: Nothing is more frustrating for a patient than calling to make an appointment and finding themselves on hold. How long will people wait before they hang up? For many, the answer is two minutes or less. Our orthopedic surgeon scheduling service ensures patients receive immediate attention, support, and a live person when they call.
- Patient Outreach: Our HIPAA-compliant patient outreach services offer a proactive measure, following through on patient appointment reminders, post-discharge care instructions, and checking in on patients post-surgery.
- Virtual Receptionist App: Uncertain when you need our services? We’re available with one tap on a touchscreen.
- Secure Messaging: Send and receive HIPAA-compliant, secure messages, enabling quick communications that enhance patient care.
- Nurse Triage Services: Our dedicated team of registered nurses is trained in physician specialties, ensuring patients receive access to professional advice 24/7. Whether transferring them to the doctor on call or recommending at-home self-care, they’re equipped with the information to evaluate each situation accurately.
Why Orthopedic Surgeons Choose Our Answering Service
In today’s environment, patient confidentiality and data protection are on everyone’s mind. We ease any concerns because our orthopedic surgeon answering service is HITRUST-certified. As the first telephone answering service to earn this certification, it represents the pinnacle of privacy and security, creating a comprehensive security framework that combines risk management and security controls from HIPAA, NIST, ISO, and PSI.
In addition to the highest security standards, we’re backed by 30-plus years of experience, decades that have taught us the essential needs an orthopedic surgeon scheduling service can fill. From managing calls to scheduling appointments and providing your patients with empathy and understanding, our HIPAA-compliant virtual receptionists are extensively trained in orthopedic terms and can discern an emergency that requires an immediate transfer. notifyMD® also integrates with popular medical platforms, enabling a seamless experience. This integration ensures patient information is always updated in real time.
Orthopedic surgeons choose our answering service because they know they can count on professionals to answer their phones immediately and speak to their patients with compassion. Administrators have more time to connect with patients in person. Patients know that when they call, they’ll find a person at the other end, not a voicemail or busy signal. Our orthopedic surgeon answering service delivers exceptional experiences for providers and patients.
Our Other Specialties
Our orthopedic answering service are just one of the concentrated practices we cover. Because we know that when you’re a member of the healthcare community, work-life balance is difficult to find. Spare your physicians and patients the distraction of taking phone calls during valuable work time. Most importantly, you can relax knowing your patient engagement and communication efforts are always valued in these medical areas:
- Behavioral Health
- Ophthalmology
- Dermatology
- Urology
- Gastroenterology
- Cardiology
- Ambulatory Surgery Centers
- Dental
- And many more
Frequently Asked Questions
- Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
- Ensures every urgent patient matter is addressed timely and with the utmost care.
- Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.
- Provides relief to your staff so they can focus on patient care and practice at the top of their license.
- Offers full transparency of all patient communication with our team in one client-facing portal.
- Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.
- Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
- Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
- Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.