The First HITRUST Certified Answering Service
844-8-NOTIFY
Efficient Communication for Ophthalmologists
According to a study in the American Academy of Ophthalmology, due to the decreasing number of ophthalmologists and the increasing demand, ophthalmology is projected to experience the second-worst rate of workforce adequacy of all surgical and medical specialties. By 2035, experts expect an astounding 70% workforce inadequacy.
For those in the field, that translates to hectic schedules, increasing stress, and the need for qualified staff to support them.
For over 30 years, notifyMD® has been the preferred HIPAA-compliant ophthalmologist answering service. With virtual receptionists specializing in your field, you and your patients experience compassionate and knowledgeable support, an extension of your team.
24/7 Live Support Tailored for Ophthalmology Practices
Unlike other answering services for optometrists, our operators are trained in commonly used ophthalmology terms and your practice’s specific policies.
Unlike onsite staff, they are there for you when you need them, 24/7/365. Whether it’s a busy Friday afternoon, a long weekend, evenings, or holidays, one tap on the secure notifyMD® app notifies them of your need and puts them into action.
These professionals answer every call with compassion and patience. Whether scheduling an appointment, answering basic questions, or forwarding an urgent call to on-call providers, you can be confident they’ll represent your practice professionally and courteously.
Why Ophthalmologists Choose Our Answering Service
More than an ophthalmologist answering service that only takes messages, notifyMD®’s services include:
- Scheduling Appointments: Help patients call to schedule without long hold times or leaving voicemails.
- Patient Outreach: Appointment reminders and reiterating post-operative care instructions increase compliance and follow-through.
- Reduce Staff Overload: While virtual receptionists handle the phone lines, your staff can focus on administrative duties and in-office patients.
- Secure Messaging: Secure messaging is vital for patient, physician, and vendor communications in our digital age.
- Automated Solutions: Handle basic inquiries efficiently and cost-effectively.
- On-Call Support: Reduce costs by using our services when you need them the most instead of hiring extra full-time staff.
HIPAA Compliance You Can Rely On
As healthcare-focused cybersecurity attacks increase at an alarming rate, the industry looks for comprehensive security measures that safeguard their patients’ data and protected health information.
For this reason, at notifyMD®, we go beyond HIPAA compliance by being the first answering service to earn HITRUST Certification. It is the most widely used security framework in the healthcare industry today.
The HITRUST Common Security Framework combines security controls and risk management from HIPAA, NIST, ISO, and PCI, creating the most comprehensive privacy program. Due to third-party vulnerabilities, healthcare industry security experts recommend working with HITRUST-certified parties who handle protected health information.
How Our Answering Service Works for Ophthalmologists
Eye injuries can happen at any time. Knowing that a knowledgeable operator from an ophthalmologist answering service will answer the phone every time a patient calls, no matter the time or day, offers immeasurable peace of mind.
Patient satisfaction increases, and your staff is no longer faced with callbacks first thing in the morning. Ophthalmologists find a better work-life balance, knowing our virtual assistants answer and address every call, whether setting an appointment or following urgent call protocols.
Reduced costs, better patient experiences, and happier staff translate to an unstoppable practice and an inner ease. That extra support ensures you remember why you became a medical practitioner in the first place.
Frequently Asked Questions
- Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
- Ensures every urgent patient matter is addressed timely and with the utmost care.
- Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.
- Provides relief to your staff so they can focus on patient care and practice at the top of their license.
- Offers full transparency of all patient communication with our team in one client-facing portal.
- Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.
- Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
- Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
- Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.