The First HITRUST Certified Answering Service
844-8-NOTIFY
Gastroenterology Communication Solutions
As the population ages and an increasing number of people face chronic gastrointestinal issues, the need for gastroenterologists continues to rise. However, many GI physicians are leaving the field, whether retiring or due to declining reimbursement rates, creating a significant shortage.
According to Medicus Healthcare Solutions, these specialists are expected to experience some of the highest physician deficits. So, what does that mean to those who are still in practice? Higher demand translates to higher stress and an increasing need for qualified staffing solutions. One of these solutions lies in a gastroenterologist answering service.
At notifyMD®, we provide well-trained, HIPAA-compliant virtual receptionists who take the strain off your front office staff while enhancing patient communications and satisfaction. Whether looking for after-hours support or help during certain times of the day or week, our gastroenterology answering service is available 24/7/365.
While there are several medical answering services available, few specialize in gastroenterology. This specialization, however, is essential when working with a virtual receptionist who becomes an extension of your team.
You know the difference, and your patients will too.
At notifyMD®, our gastroenterologist answering service is run by virtual assistants trained in medical terminology, including vocabulary specific to your specialty. We take the time to explore your front office policies and the voice and patient interaction that defines your practice.
You can be confident when our virtual receptionists answer your phone that those at the other end are greeted by a professional and compassionate person, someone who becomes a highly-regarded member of your team.
This team member, however, is there for you only when you need them, reducing costs while providing exceptional service.
Efficient Communication for Gastroenterologists
Our answering service for gastroenterologists provides the following support:
- Answers calls and general information questions
- Provides a gastroenterology scheduling service
- Patient outreach services include appointment and post-discharge care reminders
- Directs urgent calls to on-call providers
- Performs patient satisfaction surveys
- Reduces staff workload, allowing them to concentrate on administrative duties and connect with in-house patients
- Automated solutions for efficient communications
- Integrates with many of the popular software platforms
24/7 Live Support Tailored for Gastroenterology Practices
Urgent gastrointestinal conditions, such as appendicitis and bowel obstruction, can occur at any time of the day. Of course, some abdominal pain can stem from simple indigestion. Because of this, some GI physicians who use nofityMD® take advantage of our nurse triage services.
These registered nurses are available 24/7. Trained in physician specialties, such as gastroenterology, and using the Schmitt-Thompson protocols, they ensure patients receive the highest quality evaluations, guiding them to the appropriate care. They may suggest at-home care to relieve discomfort, schedule an appointment, transfer them to the on-call physician, or refer them to an emergency room.
This service gives your patients peace of mind knowing they have support 24/7 and provides the time off you need to rejuvenate.
Our virtual assistants are also available 24/7, including weekends and holidays. They’re available whenever you need front-office support, from the busy Monday morning rush to the sudden stomach ache on Friday evening. Efficient call handling ensures your patients never leave a voice message or find themselves on extended holds.
This service improves patient satisfaction, increases conversions, and reduces abandoned calls.
Why Gastroenterologists Choose Our Answering Service
GI physicians choose notifyMD®’s gastroenterologist answering service because of our decades of experience and dedication to protecting their patients’ protected health information. As the first HITRUST Certified answering service, you can be confident in our commitment to the highest levels of security and safeguarding patient information.
The HITRUST Common Security Framework combines risk management and security controls from HIPAA, NIST, ISO, and PCI, creating the most comprehensive security and privacy program.
notifyMD®’s gastroenterology answering service is also known for its personalized approach, ensuring every practice’s virtual assistants are trained in their specialty, policies, and values. When your patients reach your virtual receptionist, they’re reaching an extension of your team.
This team member is always within reach through the secure notifyMD® App. With one tap, they start answering your phones, providing the best possible service whenever you need it the most.
Frequently Asked Questions
- Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
- Ensures every urgent patient matter is addressed timely and with the utmost care.
- Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.
- Provides relief to your staff so they can focus on patient care and practice at the top of their license.
- Offers full transparency of all patient communication with our team in one client-facing portal.
- Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.
- Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
- Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
- Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.