The First HITRUST Certified Answering Service
844-8-NOTIFY
Healthcare Communication Solutions for Dermatologists
Dermatology is expanding rapidly as more people turn to personalized skin care and innovative treatments. According to Towards Healthcare, market forecasts suggest the dermatology sector will grow from $1.41 billion in 2024 to $2.75 billion by 2034. This significant jump aligns with increasing demand for dermatologists, which is good news for the practice but potentially bad news for administrators and practitioners facing burnout.
Additionally, a survey from Merritt Hawkins and AMN Healthcare found wait times for a dermatology appointment increasing to 34.5 days in 2022. Fortunately, there is a way to take the pressure off you and your staff—it’s a dermatologist answering service.
Efficient Communication for Dermatologists
Not all answering services are created equal. Some cater to multiple industries, from healthcare practitioners to businesses and law firms. But like any jack-of-all-trades, expertise in any one field is limited.
At notifyMD®, we specialize in answering services for medical practices, including those in dermatology. This specialization means that your virtual assistants are trained in the terminology that defines your field. They also get to know your practice’s procedures, enabling them to create a seamless experience for your patients.
As a virtual receptionist, we answer calls, schedule appointments, and provide proactive patient outreach. Our well-trained staff answers all calls in a compassionate, professional manner and ensures urgent calls are directed to the appropriate on-call provider.
Your patients appreciate reaching a live, knowledgeable person, and your staff appreciate the support. We also provide secure messaging for communications between patients, staff, and practitioners, as well as automated solutions for efficient call handling.
24/7 Live Support Tailored for Dermatology Practices
Available 24 hours a day, 365 days a year, we support your team whenever you need us. From overflow calls on a busy day to after-hours calls on evenings, weekends, and holidays, we ensure your patients feel valued.
As the first contact for a new patient, you want a kind, upbeat, and qualified person representing your practice. When working with our dermatology answering service, your patients feel they’ve reached one of your staff, not a third-party answering service.
They know your values and policies, and they are exceptional at what they do–communicating with your patients and supporting them along their journey from initial consultation to established long-term patient.
Why Dermatologists Choose Our Answering Service
Dermatologists turn to notifyMD® for the following reasons:
- HITRUST Certified: As a dermatology answering service, our operators are entrusted with your patients’ protected health information. HITRUST certification includes and goes beyond HIPAA compliance for patient data protection.
The HITRUST framework combines security controls from HIPAA, NIST, and other standards, creating the highest standards in privacy and security practices. In today’s environment, we recommend HITRUST certification for all third-party providers.
notifyMD® is the first answering service to be HITRUST Certified.
- notifyMD® App: Our secure App enables you to contact your dermatologist answering service with one tap on your smartphone. Whether one of your staff members called out sick or your team is under pressure, leaving calls going to voicemail or long hold times, we’re there for you.
When high call volumes overwhelm your front office, we act as an extension of your team. Missed calls and long hold times result in higher phone abandonment rates. Increasing the calls you answer without placing them on hold increases patient satisfaction and profit margins.
It also relieves your staff from the never-ending phone calls, reducing stress and letting them focus on what your practice is all about–patient care.
- Extensive Experience: For over 30 years, our virtual receptionists have supported the medical community. In that time, we’ve perfected our training, solutions, and procedures. The result is the best dermatology answering service available.
Our Other Specialties
At nofifyMD®, our virtual operators are trained in the following specialties to ensure the best experience possible for you, your patients, and your staff.
- Ambulatory Surgery Centers
- Behavioral Health
- Cardiology
- Dental
- Gastroenterology
- Hospice
- Opthalmology
- Orthopedic Surgeons
- Urology
- Clinics & Ancillary Providers
One of the common hurdles to operating and optimizing a dermatology practice is retaining front office staff. High patient volumes, billing issues, and challenging individuals can all lead to increasing stress and burnout.
Our on-call answering service for dermatologists ensures a practice that flows smoothly, reducing administrative burdens and increasing patient satisfaction.
Frequently Asked Questions
- Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
- Ensures every urgent patient matter is addressed timely and with the utmost care.
- Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.
- Provides relief to your staff so they can focus on patient care and practice at the top of their license.
- Offers full transparency of all patient communication with our team in one client-facing portal.
- Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.
- Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
- Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
- Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.