The First HITRUST Certified Answering Service
844-8-NOTIFY
Dental Communication Solutions
A dental call tracking audit revealed that, on average, over one-third of all phone calls received by a dental office go to voicemail or are unanswered. Even more astounding? About 75% of those callers never called back.
Can you imagine the missed opportunities and what your practice would be like if someone answered all those calls?
That’s where notifyMD® comes in.
As a HIPAA-compliant and HITRUST certified dental answering service with over three decades of experience, you can count on our professional team to answer any patients’ or potential patients’ questions according to your policy and procedures. Not only are our dental answering service operators knowledgeable, but they’re also patient and kind, the virtual receptionists you didn’t know you were looking for until you found them.
At notifyMD®, we answer your phones 24/7. Instead of patients receiving a “Please hold” when a busy administrator answers the phone during a midday office rush, they get a friendly “How can I help you?” When someone calls expecting to leave a voice message in the evening, hoping someone will call them back first thing in the morning, they get a live person asking how they can assist them.
Discover Our Solutions
To optimize communication and the patient experience, our professional dental answering services include scheduling appointments, capture prescription refill requests, and contacting the on-call practitioner. Protocols and messages are customized based on your office’s practices, procedures, and impressions, making them uniquely your own. Our receptionists become an off-site version of your staff.
Additional services include proactive patient outreach, secure HIPAA-compliant messaging, and automated Interactive Voice Response (IVR) using pre-recorded voice prompts to let patients get answers to commonly asked questions.
Excellent Call Management for Your Dental Practice
The best practices for managing calls at your office include ensuring 24/7 support, integration with practice management systems, and appropriate call routing. This seamless integration allows for direct appointment scheduling and inputting of all patient information.
As the first HITRUST Certified dental office answering service, you can count on your patient’s data to remain secure and private.
Trained virtual operators greet callers with the same professionalism and tone as your administrators, creating the impression that the caller has reached your office. This is a far different experience than the call answering services you may have experienced, marked by monotone or even rude replies.
Optimize Patient Care with Daytime Call Support
When people think of a dental answering service, they often consider the benefits of after-hours when the rest of the staff has gone home. However, some of the most significant benefits occur during the daytime and peak hours, when most callers can expect to be put on hold or get a busy signal.
From when they call to when they leave your office and receive a follow-up call, the patient experience creates a lasting impression. Imagine their surprise and delight when they realize a real person will answer their phone call every time.
One survey found that 92% of dentists believe word-of-mouth is their best source for new patients. When you do your magic, and we do ours, the great experience translates to increased referrals.
The Advantages of Choosing notifyMD®
Our virtual receptionists are extensively trained to provide the best experience for you, your patients, and your staff. This training includes understanding your procedures for emergency call handling and gathering all necessary information, such as name, contact number, and insurance details. Our virtual receptionist app puts you in control 24/7, enabling you to manage your receptionist service and business effortlessly.
At notifyMD®, we ensure every call is handled with professionalism, patience, and compassion. Whether scheduling an appointment, answering questions, or providing suggestions, each operator acts as an extension of your office and brand and at a much lower price than a full-time onsite receptionist.
The difference is that our receptionists answer calls 24/7, including holidays and weekends.
Other Areas of Expertise
In addition to answering questions, taking messages, and scheduling appointments, our teams offer triage services, secure messaging, patient outreach, and automated interactive voice response solutions. These solutions direct callers and answer simple questions, providing them with the sought-after information.
Frequently Asked Questions
Yes, you can get a free trial and a demo of notifyMD®’s dental answering service. Our Patient Communications Specialist demonstrates how our answering service works, including the use of the notifyMD® app that enables instant virtual receptionist requests. We provide this trial to ensure our dental office answering service aligns with you, your staff, and your patients’ needs.
- A successful dental office involves expert care and an optimized patient experience. We’ll leave the former to you and ensure the latter is realized through our 24/7, responsive dental answering service.
- Providing professional communication at all times ensures streamlined operations and an enhanced patient experience.
- To maintain consistency, we also establish clear communication protocols and guidelines for transferring calls, appointment scheduling, and patient questions.
- We ensure compliance through extensive training of our dental office answering service operators on your specific protocols and procedures. They are also well-trained in dental terminology, actions to take in an emergency, and HIPAA regulations.
Yes, our dental answering service is tailored to each practice, ensuring your virtual receptionist delivers the best experience for you and your patients. This customization involves understanding your unique protocols, directives for specific situations, and the terminology specific to your specialty.
You and your staff can contact notifyMD®’s support team via the client portal, by calling our direct client support phone number, or by email. Our secure app also allows you to send immediate requests for support to your virtual receptionist. These services include overflow and after-hours support.
The process for signing up with notifyMD® depends on your dental answering service needs. Many dental practices begin by taking advantage of our demo and trial offers to ensure our answering service is the right fit for their needs. For those with extremely high call volumes that require advanced answering services for dental office solutions, it’s best to contact us directly or fill out our online form.
Our dental office answering service and virtual receptionists are available 24/7 every day of the year, including weekends and holidays. When a patient calls after hours, they receive the support of a live person who can schedule an appointment, take a message, or direct their call to an on-call provider in the event of an emergency.
Yes, our virtual receptionists are well-trained at scheduling appointments. Because notifyMD® integrates with many of the software platforms used by dentists, they can book, reschedule, or cancel appointments in real-time, preventing scheduling errors and double bookings. This frees up staff to focus on in-office patients and reduces lost opportunities.
Before our dentist answering services begin, we develop a call handling protocol unique to your practice, ensuring all calls are handled according to your specified protocols. This approach provides consistent and reliable call forwarding, including urgent calls that are immediately directed to the on-call provider or professional requested by your practice.
Should your virtual assistant receive a call from a patient requesting a prescription refill, they document the required information and then handle the refill according to the dentist’s specific policies. notifyMD® also provides secure automated systems that patients can use to request a prescription refill, which are routed to the appropriate staff member for processing.