The First HITRUST Certified Answering Service
844-8-NOTIFY
Efficient Communication for Cardiologists
An aging population and increasing rates of cardiovascular disease translate to a high demand for cardiologists. As more people turn to these specialists, their practices become overwhelmed with calls, communications, and scheduling.
And the patient experience and satisfaction level suffer.
Instead of hiring more full-time front office staff, cardiologists are turning to notifyMD®’s HIPAA-compliant cardiologist answering service. Our virtual receptionists provide the same care, compassion, and professionalism as your staff.
The difference is that they support you only when you need them, and at any time, from evenings to holidays and weekends.
24/7 Live Support Tailored for Cardiology Practices
At notifyMD®, our specialized virtual receptionists are trained in the terminology that defines your practice. They’re also briefed on your protocols, ensuring a seamless patient experience.
These operators are available 24/7/365 and are there for you and your staff when the need arises. This may be on busy Monday mornings, days you find yourself short-staffed, or after-hours.
The secure notifyMD® app gives you direct access to your virtual assistant, allowing you to tap an icon to request their services at a moment’s notice.
Because we tailor our cardiology answering service to your practice, your patients feel they’ve reached a team member, not a third-party answering service.
Why Cardiologists Choose Our Answering Service
At notifyMD®, we offer much more than an after-hours answering service for cardiologists. Our service benefits include the following:
- Cardiologist Answering Service: As operators trained in your specialty, they offer a knowledgeable extension of your team.
- Healthcare Appointment Scheduling: Instead of finding themselves on hold or leaving a message, your patients get prompt attention.
- Nurse Triage Services: When you need the support of registered nurses, our nurse triage services can guide your patients to the appropriate level of care.
- Patient Outreach: Outreach services include appointment reminders and follow-up.
- Secure Messaging: Secure, HIPAA-compliant digital messaging ensures confidential and safe online communications.
- Automated Answering Services: Automated solutions offer effective and efficient communications.
HIPAA Compliance You Can Rely On
At notifyMD®, we go a step above HIPAA compliance. As the first answering service to be HITRUST certified, you can count on our team and your virtual receptionists to provide the highest level of protection for you and your patients’ protected health information.
HITRUST stands for Health Information Trust Alliance, a standards organization that developed a comprehensive framework combining the leading security controls, like HIPAA and NIST.
As the industry faces increasing cyberattacks, more practices require HITRUST certification of all third-party vendors. It’s one of the reasons some of the largest healthcare organizations trust notifyMD® as their medical answering service provider.
How Our Answering Service Works for Cardiologists
Our cardiologist answering service benefits your practice in the following ways:
- 24/7 availability ensures your patients always reach a person.
- Virtual receptionists take messages, direct urgent calls to on-call practitioners, schedule appointments, and answer general questions.
- Prompt attention ensures an elevated patient experience that instills confidence in your practice.
- Frees up staff to focus on their administrative tasks and in-office patients.
- Reduces overhead costs by providing an affordable option to more full-time staff.
- Direct patient outreach reduces no-show rates and increases compliance.
- Nurse triage services provide the support of registered nurses, taking some pressure off you and your staff and leading to a better work-life balance.
Frequently Asked Questions
- Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
- Ensures every urgent patient matter is addressed timely and with the utmost care.
- Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.
- Provides relief to your staff so they can focus on patient care and practice at the top of their license.
- Offers full transparency of all patient communication with our team in one client-facing portal.
- Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.
- Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
- Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
- Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.