The First HITRUST Certified Answering Service
844-8-NOTIFY
Meet the Official Patient Access Partner of the Centers for Advanced Orthopaedics
notifyMD®, the first HITRUST-certified medical answering service, is proud to support The Centers for Advanced Orthopaedics (CAO) with 24/7 live answering solutions available to all CAO locations across Virginia, Maryland, and Washington, D.C.
Our on-demand agents alleviate the burden of communication on your staff while ensuring every caller receives the personalized, informed help they expect—whenever they contact your office.
As one of the largest independent orthopedic groups in the country, CAO is dedicated to delivering exceptional, personalized patient care. In service of that that mission, CAO has selected notifyMD® as its communication partner to assist providers in managing call volume, reducing front office strain, and ensuring that no patient call goes unanswered.
We’re proud to support CAO practices with dependable communication services that strengthen patient connections and streamline daily operations. Our goal is to enhance the way practices communicate—so staff can stay focused on delivering exceptional care.
Delivering Patient-Centered Care
When patients contact your practice, they want to speak to someone who understands them, treats them with respect, and can provide immediate answers or help.
That’s precisely what we specialize in at notifyMD®. Our US-based, professional virtual receptionists receive specialized training in the art of listening. Additionally, our team members possess extensive experience communicating on behalf of orthopedic surgeons and physicians. The patience and understanding callers receive when they connect to notifyMD® genuinely set our staff apart.
Call Handling During Business Hours, After Hours, or Whenever You Need
Our patient access services are available 24/7/365, including weekends and holidays. We can answer when your practice is closed, support your staff during busy times when you’re open, or step in whenever and however you prefer. Our team is here to make sure no patient experiences long hold times or needs to a leave a voicemail message—while keeping staff free to do their work without interruption.
Why CAO Providers Depend on notifyMD®'s Answering Services
Our services are designed for the requirements of orthopedic professionals of all kinds:
- Experienced, medically trained agents who understand clinical environments
- 24/7 availability for overflow, afterhours, weekend and holiday answering
- HITRUST-certified infrastructure to protect patient data and ensure compliance
- Powerful technology that seamlessly integrates with existing workflows and systems
- Secure messaging, urgent escalation, and scheduling platform
Our Other Specialties
At notifyMD®, our additional specialties include:
- Appointment Scheduling
- HIPAA Compliant Messaging
- Patient Outreach
- Switchboard Services
- Automated Communications
- Virtual Receptionist App—putting you in control
Frequently Asked Questions
- Yes, our answering service is HIPAA compliant, ensuring written and verbal communications adhere strictly to HIPAA regulations. With penalties reaching up to $50,000 for a HIPAA violation, it’s essential to provide these standards, which include the highest confidentiality.
- We are also the first medical answering service to be HITRUST Certified, demonstrating our commitment to securing sensitive information with the highest level of security.
- Our dashboard and app give you total control over your organization’s communication.
- The app allows you to check messages we take for you instantly, manage follow-ups and escalations, organize your contacts, create customized reminders, and much more.
- We’re headquartered in Chesapeake, Virginia and serve healthcare providers throughout North America.
- Our team of virtual receptionists is 100% based in the United States.