The First HITRUST Certified Answering Service
844-8-NOTIFY
Communication Solutions for Mental Health Care
Whether looking to make an appointment or in the midst of a severe mental health crisis, your patients look to you for support. A mental health answering service ensures patients reach a live person, not a recorded message suggesting they call back. At notifyMD®, we’ve assisted psychologists, psychiatrists, clinical social workers, and other behavioral health professionals for over 30 years.
We support you so that you can support your patients, and we do it in the diverse therapeutic settings your profession works in, from private practices to medical centers and hospitals. Our HIPAA-compliant phone service for therapists ensures a level of confidentiality you and your patients can trust.
Our 24/7 virtual receptionist for psychologists and other mental health care providers is specifically trained in your field and understands the compassion it demands. Your patients are greeted by a caring professional who provides information, schedules appointments, takes messages, connects them with an on-call provider, or routes urgent calls per your directives.
Trained in your unique protocols, callers feel like they’ve reached one of your staff members, not a third-party answering service. It’s this attention to detail that makes our team an extension of yours.
Customizable Solutions for Mental Health Professionals
At notifyMD®, we’ve developed solutions that enable us to customize your service based on your current needs. As your practice grows, our service grows with you, enhancing the patient-therapist bond while providing you with the uninterrupted time you need for a healthy work-life balance. Thanks to our reliable, virtual mental health answering service, you can rest easy knowing your patients will reach a live person when they call.
Some of the customizable solutions we offer include:
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- Medical Answering Service: As an answering service for mental health professionals, our highly-trained virtual receptionists are available 24/7.
- Healthcare Appointment Scheduling: We integrate with your scheduling software to provide up-to-date scheduling, ensuring no missed appointments or double bookings.
- Secure Messaging: HIPAA-compliant messages remind patients of upcoming appointments, answer questions, and share vital information.
- Patient Outreach: This proactive service is tailored to your and your patient’s specific needs.
- Switchboard Services: Hospital switchboard services ensure calls are answered and routed to the appropriate department.
- Automated Solutions: Automated IVR solutions streamline the caller experience.
- Triage Services: Nurse triage services provide dedicated registered nurses who guide your patients to the most appropriate level of care.
Why Therapists Trust Our Mental Health Answering Service
Therapists know our HIPAA-compliant mental health answering service ensures confidentiality, compassion, and customized directives based on your practice.
As the first answering service to be HITRUST Certified, our clients trust that we uphold the highest levels of security and privacy regarding patient data and confidential information.
Our customized approach ensures seamless integration with your practice, including daily reporting that passes on any exchanges and messages to your staff for follow-up.
Our Other Specialties
In addition to our mental health answering service, we also provide virtual assistance to the following medical specialties:
- Ambulatory Surgery Centers
- Cardiology
- Dental
- Dermatology
- Gastroenterology
- Ophthalmology
- Orthopedic Surgeons
- Urology
Whether you work with a virtual receptionist for psychologists or incorporate our answering services for a cardiology-based practice, you can be confident that those representing your practice are well-trained in your specific specialty.
Frequently Asked Questions
Once the call flow is approved and sent to validations, it takes approximately 48 to 72 hours to set up your mental health answering service.
At notifyMD®, our virtual receptionists for psychologists are trained in your practice’s protocols and tone, ensuring the same level of service and assistance that your patients experience with your in-office staff. They are also trained in empathy and active listening, as well as common mental health conditions.
Our mental health answering service operators immediately escalate the call to your on-call provider. If it’s determined to be a life-threatening emergency, they dispatch emergency services and stay on the line with your patient until help arrives.
notifyMD® integrates with numerous scheduling software platforms, including Athenahealth, NextGen, Epic, and eClinicalWorks. By contacting notifyMD®, they will be happy to determine if your practice’s scheduling platform is covered under their integrations.
Yes, the notifyMD® App offers secure messaging and critical message management, keeping you informed, no matter where you are.
Yes, your virtual receptionists are trained in your tone and protocols, answering calls with the same compassion and professionalism as your in-office staff. Your patients feel like they’ve reached part of your team, not a third-party mental health answering service.
We ensure a HIPAA-compliant phone service for therapists by extensively training our virtual receptionists in HIPAA-compliant protocol. We are also the first answering service to obtain HITRUST certification, the gold standard in PHI security.
The call scripts and protocols used by our answering service for mental health professionals are tailored to your practice and customized accordingly.
During office hours, your virtual receptionist for psychologists offers overflow support. They ensure that callers receive the attention of a live person, rather than being placed on hold or required to leave a voicemail. They schedule appointments, answer standard questions, take messages, and forward calls to the appropriate personnel.
After hours, they do much the same thing. Additionally, in the case of an urgent call, they may forward the call to your on-call provider or contact 911.