The First HITRUST Certified Answering Service
844-8-NOTIFY
Why ASCs Need Reliable Call Support
As a modern healthcare facility transforming the outpatient experience, ASCs are experiencing tremendous growth and high demand. For many, this results in front office staff struggling to keep up with their many responsibilities.
That’s where notifyMD®’s ambulatory surgical centers answering service comes in.
Our HIPAA-compliant virtual receptionists answer calls during peak periods, after hours, and on holidays. Their presence ensures your patients always receive a competent and compassionate person when they call.
Your virtual assistant directs urgent calls to on-call providers, schedules appointments, and follows up with patient reminders. They become a valued member of your team, on-call 24/7.
Specialized Answering Services Built for Surgical Centers
Unlike other answering services, notifyMD® is dedicated to the medical profession, with operators trained in physician specialties. One of these specialties is ambulatory surgical centers. They know the terminology associated with ASCs and have been instructed in your center’s policies, procedures, and values.
Because of their in-depth knowledge and experience, your patients believe they’ve reached your office and not a third-party answering service for ambulatory surgical centers.
In addition to our virtual receptionists, ASCs take advantage of our team of registered nurses. Offering nurse triage services, they take the pressure off your team by answering calls 24/7 and directing patients to the best level of care.
How ASCs Benefit from an Answering Service
notifyMD®’s answering service for ambulatory surgical centers benefits your center in the following ways:
- Ensures a compassionate and knowledgeable operator answers patients’ calls and reduces wait times.
- Directs the referring physician’s office to the appropriate staff member.
- Schedules follow-up appointments.
- Takes pressure off front-office staff so they can focus on administrative tasks and in-house patient communications.
- Eliminates voicemails and patient callbacks.
- Provides patient outreach for appointments and post-surgery care reminders.
- Reduces costs associated with full-time employees.
Nurse triage services are provided by registered nurses trained in ASC settings. These nurses support your team after-hours, answering patients’ questions and directing calls to emergency on-call providers.
Trusted HIPAA-Compliant Communication
An ambulatory surgical centers answering service handles large volumes of sensitive patient information. For this reason, your answering service should be, at minimum, HIPAA-compliant.
At notifyMD®, we are HIPAA-compliant and HITRUST certified, ensuring the highest level of patient data protection and privacy.
As the first answering service to be HITRUST certified, our operators are trained in stringent security measures that protect patient data from potential breaches. We use encryption, intrusion detection measures, and comprehensive risk management to protect sensitive information.
According to the HIPAA Journal, the healthcare industry accounts for over 40% of all third-party breaches. HITRUST incorporates a comprehensive framework of privacy standards, including HIPAA, NIST, and ISO.
Join the Many ASCs Trusting notifyMD
Due to our 30-plus years of experience, 100% U.S.-based staff, and HITRUST certification, numerous ASCs nationwide trust notifyMD®’s virtual ambulatory surgical centers answering service.
Some of our many partners who have chosen us to support their team and patients include Ascension, Dignity Health, Mount Sinai, and Northwestern Medicine.
Our best-in-class technology and training ensure unrivaled service and support. This technology includes the notifyMD® app. This app gives you 24/7 access to your virtual assistant, allowing you to schedule support when needed.
Echo, our proprietary call-handling platform, guides live agents through all calls, ensuring professional and comprehensive support.
Frequently Asked Questions
- Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
- Ensures every urgent patient matter is addressed timely and with the utmost care.
- Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.
- Provides relief to your staff so they can focus on patient care and practice at the top of their license.
- Offers full transparency of all patient communication with our team in one client-facing portal.
- Allows surgical center staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.
- Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
- Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
- Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.