The First HITRUST Certified Answering Service
844-8-NOTIFY
Enhancing Patient Support with Effective Communication Services
Communication is, in many ways, the beating heart of healthcare. As Don Berwick, the former Administrator of the Centers for Medicare and Medicaid Services, said, “Listening to patients is the cornerstone of patient-centered care.”
Yet, in today’s fast-paced and competitive healthcare landscape, time is a commodity few industry members have. Diminishing reimbursements and rising insurance rates force medical practitioners to see more patients daily, which means less time to engage. Staff are overwhelmed with administrative tasks, from insurance billing to EHR documentation, leaving little time for direct patient care and attention.
And the patient experience suffers.
That’s where notifyMD® and our patient access services come in. Our caring and effective virtual healthcare receptionists have the time to listen, to answer every call, and to ensure an effective resolution. From making appointments to addressing common questions and following up after medical procedures, they enhance patient communication in remarkable ways.
The result is an efficient medical practice that allows staff to spend more time on what matters, such as listening to patients.
Efficient 24/7 Patient Communication Solutions
One essential communication skill is meeting patients where they live in today’s digital world. For that reason, our patient access center and virtual receptionists are available 24/7/365, whether through direct phone calls, messaging, or customized interactive voice response (IVR), directing your patients to a live receptionist.
Not sure exactly when you need us? That’s where the notifyMD® Virtual Receptionist App comes in. You’ll find our support in the palm of your hand, available with one tap. Experiencing an unexpected overflow of calls on Friday afternoon? Did a staff member call in sick? No matter the time or day, we’ve got you covered.
What We Offer for Patient Support
Our patient access services extend far beyond scheduling appointments and ensuring reduced hold times. Expert, HIPAA-compliant virtual receptionists provide the following:
Medical Answering Service: Our dedicated healthcare virtual receptionists act as an extension of your team, ensuring your patients get the answers and support they need when they call.
Healthcare Appointment Scheduling: Healthcare scheduling assistance supports patients and your practice, making sure they follow through on needed appointments and procedures.
Nurse Triage Services: Our team of registered nurses uses the Schmitt-Thompson protocols to evaluate each patient and guide them to the appropriate level of care.
Secure Messaging: As the first HITRUST Certified telephone answering service, you can count on the highest level of security available.
Patient Outreach: This proactive service reminds patients of appointments, effective self-care, upcoming screenings, and preparations for lab tests.
Switchboard Services: Hospitals and large clinics turn to us to man their switchboards, ensuring effective patient communication and appropriate call routing.
Automated Solutions: These solutions include customized automated IVRs, which enable patients to access the information they need when they need it.
The Advantages of notifyMD® Patient Care Management Solutions
So, what makes notifyMD® different? Let us count the ways.
- Healthcare-specific: Our virtual receptionists are trained in healthcare best practices, period. This dedicated knowledge and training make a significant difference compared to receptionists who work in multiple industries.
- HITRUST Certified: Our top priority is the security of your practice and patients. For this reason, we became the first telephone answering service to earn HITRUST certification. This certification required a rigorous evaluation of our security controls and practices, ensuring compliance above and beyond all regulations and best practices.
- Effortless Integration: We’re here to make your life easier and your practice run more smoothly. To that end, we integrate with your existing platforms, streamlining the patient experience and reducing overhead costs.
Our Other Specialties
Our patient access services incorporate many of the medical specialties. This specialization ensures virtual receptionists who understand the medical terminology unique to each one. The following represent some of the healthcare specialties included in our patient access center.
- Ambulatory Surgery Centers
- Behavioral Health
- Cardiology
- Dental
- Dermatology
- Gastroenterology
- Ophthalmology
- Orthopedic Surgeons
- Urology
- And more
Frequently Asked Questions
- Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
- Ensures every urgent patient matter is addressed timely and with the utmost care.
- Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.
- Provides relief to your staff so they can focus on patient care and practice at the top of their license.
- Offers full transparency of all patient communication with our team in one client-facing portal.
- Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.
- Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
- Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
- Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.