The First HITRUST Certified Answering Service
844-8-NOTIFY
Healthcare Communication Solutions for Dermatologists
The search for trained medical staff is difficult—especially ones who can handle an overflow of incoming calls, prioritize important calls, and ensure high-quality patient experience is their top priority. At notifyMD®, our HIPAA-compliant, HITRUST-certified answering service has 30+ years of experience addressing your patients’ urgent dermatology concerns. We alleviate stress by supporting your team day or night, enabling productivity, preventing burnout, and improving the patient experience. By outsourcing these critical tasks to us, you can focus on delivering exceptional dermatological care while we manage your calls efficiently and professionally.
Our dermatology answering service is focused on representing your practice with compassion and confidentiality. That’s why we relay your messages 24 hours a day, 365 days a year through nights, weekends, and holidays—so your team can focus on excellent patient care without the extra administrative support. No patient call goes unanswered when notifyMD® is on the job.
What We Offer
We Put Your Patients First
Our medical answering service works daily to embody professionalism, commitment, and compassion. We provide dermatology practices the peace of mind, even when their office doors are closed. notifyMD® is available when your patients need prompt communication and support. With our help, your patients will experience expertise from the first phone call.
- Efficient call handling ensures that patient calls are promptly answered and handled professionally, reducing wait times and improving overall patient satisfaction.
- With round-the-clock availability, notifyMD® ensures that patients can reach your office at any time, enhancing convenience and accessibility for patients.
- notifyMD®‘s team of trained professionals provides personalized attention to each patient call, addressing their concerns and ensuring they feel valued and cared for.
- Delivers exceptional experiences for patients and physicians.
Daytime Call Management
Increased call volume doesn’t always equate to additional staff or resources to address patients’ inbound calling needs. Increased patient hold times, repeat calls, busy signals, and full voicemail boxes can equate to frustrated patients and staff and lower patient satisfaction scores. notifyMD® can be your strategic resource in facilitating inbound patient communications, ensuring a live voice answers every call 100% of the time without adding staff, telephone lines, or extending office hours.
Benefits of notifyMD® Daytime Call Management Solutions
- Receptionists experienced in healthcare patient communications and terminology compassionately answer each patient call as a seamless extension of the practice.
- Call scripts that match your unique practice and specialty protocols mean consistency in service levels through every patient interaction.
- Eliminating the need for voicemail and patient callbacks can streamline your office’s administrative and patient care coordination duties.
- Manage your high call volumes during office hours and give your patients a live voice 100% of the time—not sent to voicemail. With notifyMD®, you can give your patients a positive experience with your office each and every time.
Our Other Specialties
We offer specialized coverage for various medical practices beyond our Dermatology answering service. Likewise, we are all too familiar with the challenges of maintaining work-life balance within the healthcare community. You can guarantee a more focused and productive environment by sparing your physicians and patients the interruption of phone calls during work hours. The notifyMD® team supports patients and providers in all medical specialties. Our services include, but are not limited to, the following:
- Behavioral Health Professionals
- Ophthalmology
- Cardiology
- Urology
- Gastroenterology
- Orthopedic Surgeons
- Ambulatory Surgery Centers
- Dental
- And many more
Frequently Asked Questions
- Puts your patients’ minds at ease. notifyMD®’s 24/7 live receptionist answering service improves patient access when it matters most.
- Ensures every urgent patient matter is addressed timely and with the utmost care.
- Improves patient satisfaction. Every call is answered, and all messages are communicated to the practice.
- Provides relief to your staff so they can focus on patient care and practice at the top of their license.
- Offers full transparency of all patient communication with our team in one client-facing portal.
- Allows practice staff to review and update on-call schedules with a click of a button, ensuring we reach the correct provider with urgent messages.
- Gives providers a much-needed work/life balance. notifyMD® receptionists follow specific instructions and only send to the provider what is deemed urgent, per provider protocol.
- Eases communication in the most compliant manner. The notifyMD® app allows providers to view, manage, and address patient needs when and how they prefer to communicate in a HIPAA-compliant, HITRUST-certified method.
- Saves time to care. The notifyMD® app allows providers to send a patient message to another provider, saving precious time in addressing an urgent clinical need.