Karen B., FACMPE
Executive Director, OB/GYN Practice
On average, we see just under 4,000 patients each month and enter approximately 2,100 messages into the confidential messaging system. Finding the time and staff to personally speak to each of these patients would be virtually impossible. With confidential messaging, it only takes us about a minute per lab, greatly decreasing our time spent on the phone from 175 hours a month to 35 hours. The best part is that 94% of our patients retrieve their message, so we have minimal follow up! As one can clearly see, confidential messaging plays a key role in delivering our test results.