What Our Customers Are Saying About Us
We switched our answering service over to NotifyMD three years ago. Our only regret is that we didn’t make the switch sooner.
Prior to the introduction of Appointment Reminders, we had staff members calling each patient personally and reminding them of their appointments. We found this to be very time consuming, usually taking between two and two and a half-hours per day. When we began using Appointment Reminders, we immediately saw a reduction in time spent confirming appointments. It takes less than a few minutes to send the schedule, freeing up our staff to take care of the patients in the office.
The service saves our front office staff a great deal of time allowing our office to run efficiently.
Time after time, patients praise the confidential messaging system. They enjoy hearing the personal and customized message, and because it is in their physician’s voice, they have more satisfaction in its content. We not only deliver the message, but also can convey the appropriate tone of reassurance, concern, or other desired emotion. Our staff telephone time has dramatically reduced, allowing them more time with the patients in the office. Our inbound and outbound call volume has also significantly decreased.
When we first started using Appointment Reminders there was some resistance from our patients, because it wasn’t a live person calling. But now our patients expect a reminder call every time they have an appointment! We find that the service pays for itself by relieving the staff time it used to take to call patients.
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