Daytime Call Management

Congratulations! Your practice is growing. That means call volume is increasing too, resulting in a staff that’s suddenly busy-busy-busy. So how do you prevent long hold times, repeat calls, busy signals and a full voicemail box while you and your staff are caring for patients? The Daytime Call Management solution by NotifyMD offers your patients a live voice 100 percent of the time without adding staff or telephone lines, or extending office hours.

What NotifyMD Daytime Call Management means to your patients:

• Patient calls are routed to one of our Care Coordinators, who answers the call exactly as your staff would.
• Patients experience consistent service levels each and every call.
• Patients’ frustrations are eliminated by letting them know when their requests will be fulfilled.

What NotifyMD Daytime Call Management means to your staff:

• Trust that if your staff is unable to answer the phone, patients can still be greeted by a live voice.
• Routing of non-urgent calls such as prescription refills or medical record requests to NotifyMD, where all pertinent information can be captured and phone tag is eliminated.
• Increased transparency and a complete audit trail of all actions taken on a call.
• No more overtime needed to transcribe voicemails or research patient information.

What NotifyMD Daytime Call Management means to your operations:

• No added costs to install technology or purchase hardware.
• Consistent response to spikes in call volume without disrupting the patient experience.
• Increases appointments and revenue by freeing up your staff to focus on their core job responsibilities.
• Reduces potential liability. All calls are recorded and documented.
• Keeps personnel costs down by improving staff efficiency.

Manage your high call volumes while keeping costs low with NotifyMD’s Daytime Call Management solution.

Join thousands of healthcare providers that have already discovered the benefits of our first-class patient communications services. Call your NotifyMD sales representative, or contact us directly at 1-866-783-9820.