Answering Services

Let your patients and their caregivers know that when they call your office – at night, on weekends or even holidays – NotifyMD Care Coordinators are there for them. NotifyMD Care Coordinators are specially-trained telephone agents familiar with medical terminology and protocols prescribed by your office. The Care Coordinator takes patient messages, contacts the on-call provider with NotifyMD’s Medical Answering Services and answers their questions. By providing 100 percent HIPAA-compliant service, NotifyMD offers the perfect solution for your patients, your staff and your providers.

What NotifyMD Answering Services means to your patients:

• Live voice answers by Care Coordinators who are versed in medical terminology and basic protocols.
• Urgent messages delivered in real time to the correct provider-on-call via any device.
• Non-urgent messages carefully screened to cut down on unnecessary pages and expense and delivered the next business day.
• Seamless patient experience that leads to increased patient satisfaction.

What NotifyMD Answering Services means to your staff:

• Customized protocols, greetings, message templates and on-call information, including temporary on-call and reach instructions.
• Maintenance of weekly and monthly on-call schedules.
• Quality assurance program that continuously monitors program performance.
• System and network redundancy and back-up technologies to ensure continuous operation.

What NotifyMD Answering Services means to your providers:

• Improved quality of life as non-urgent messages are held until the next business day.
• Daily reporting of messages for follow-up and accountability.
• Flexibility in accommodating reach instructions by hour or day, or in any other time frame.

Give your patients and providers peace of mind by trusting NotifyMD to be your Answering Services partner. It’s a choice you’ll be glad you made.

Join thousands of healthcare providers who have already discovered the benefits of our first-class patient communications services. Call your NotifyMD sales representative, or contact us directly at 1-866-783-9820.