Resources
- Webinar: Applying Lean Thinking to Improve Your Practice Operations
- Case Study - "Boston Children's Hospital: Giving patients 24/7/365 live voice service"
- Managing the Phones in Your Practice Webinar Recording
- Case Study - "Central Maryland Urology Associates Sees Immediate ROI With Daytime Call Management"
- Case Study - "How Chesapeake Urology Associates Saw a 97% ROI Using Automated Appointment Reminders"
- MANAGING APPOINTMENT NO-SHOWS TO ZERO: HOW TO AVOID MISSED OPPORTUNITIES RECORDING (08/18/2011)
- MGMA Connexion, March 2011 - "Patient outreach improves compliance"
- The PAHCOM Journal, January - February 2011- "Finding the Right After-Hours Answering Service Makes all the Difference"
- White Paper – "Reducing Colon Cancer in Kentucky: A Lexington Clinic Initiative"
- July 2010 – MGMA eSource E-mail Newsletter
- PA MGMA Matters, April - June 2010 – "Using Call Centers"
- MA/RI MGMA April 2010 Newsletter – "Solving Patient Access Issues"
